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Customer Experience Coordinator - Resident Support

1 month ago
Mexico, Argentina, Brazil, Peru, Colombia, Costa Rica
Part-time
Junior
Customer Success
Customer and Technical Support
Apply Now
Workana

Workana

Workana: Leading Latam's freelance marketplace, connecting top talent with innovative projects for remote and freelance work.

Internet Software & Services
1K-5K
Founded 2012
$3M raised
View All Jobs 85

Description

  • Promptly and warmly call new resident inquiries.
  • Follow up with residents at key milestones, including move-in day, the day after move-in, a few days after move-in, and one week after move-in.
  • Conduct quarterly check-in calls with current residents.
  • Support residents during the move-out process.
  • Ask satisfied residents for referrals in a natural and professional way.
  • Gather feedback about onboarding, move-in, and the overall resident experience.
  • Document conversations clearly and accurately in the company’s systems.
  • Escalate concerns or issues quickly to the appropriate team member.
  • Identify recurring feedback, concerns, or friction points to improve the resident experience.
  • Help ensure residents feel welcomed, heard, and supported throughout their time with HomeCrew.

Requirements

  • Excellent spoken and written English.
  • Warm, friendly, and professional communication style.
  • Strong phone presence and ability to build trust quickly.
  • Highly organized, detail-oriented, and consistent with follow-through.
  • Comfortable making proactive calls and asking for feedback.
  • Empathetic, calm, and able to listen carefully to residents’ needs.
  • Tech-savvy and comfortable keeping accurate notes in a CRM or communication system.
  • Reliable, proactive, and able to spot potential issues early.
  • High standards for service quality and resident experience.
  • Previous experience in customer service, client success, hospitality, property management, leasing support, tenant communication, virtual assistance, or remote support is preferred.
  • Experience in a resident-facing or customer-facing role is preferred.

Benefits

  • Remote position.
  • Full-time or part-time options available.
  • Compensation of up to $10/hour, depending on experience and fit.
  • Opportunity to directly impact the resident experience and help people feel at home.
  • Meaningful ownership in a growing company with clear standards and purpose.
  • Chance to help shape the voice, service quality, and resident experience of the HomeCrew brand.

Interested in this position?

Apply directly on the company website

Apply Now

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