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Senior Technical Enablement Program Manager

1 hour, 54 minutes ago
United States
Full-time
Senior
Program Manager
Project and Program Management
Prototyping
Apply Now
Wiz

Wiz

Wiz is a leading cloud security platform trusted by Fortune 100 companies to prevent data breaches and vulnerabilities, enabling faster and secure cloud development.

IT Services
251-1K
Founded 2020
$900M raised
View All Jobs 110

Description

  • Design and lead enablement programs that improve customer adoption, CSAT, and effective Wiz implementation.
  • Translate complex product and architectural changes into actionable technical guidance for post-sales teams.
  • Create and maintain implementation playbooks, API documentation summaries, troubleshooting trees, and health check checklists.
  • Partner with Operations, Strategic Programs, CTO, Product, Product Marketing, and Post-Sales leadership to align global support and services practices.
  • Serve as the technical liaison between post-sales leadership, technical implementation groups, content teams, and AI tool builders.
  • Lead key enablement sessions and create presentation materials for technical audiences.
  • Review, refresh, and retire outdated implementation guides and support documentation.
  • Measure enablement effectiveness using support ticket data, implementation success rates, and field feedback.
  • Act as a trusted advisor and stakeholder consultant for post-sales enablement needs.

Requirements

  • 5+ years of experience in Technical Enablement, Post-Sales customer engagements, or Technical Program Management in a fast-paced high-tech B2B environment.
  • Advanced knowledge of cloud security principles, implementation architecture, and post-deployment troubleshooting.
  • Experience supporting or enabling Professional Services, Technical Support, or Customer Success Architecture teams.
  • Ability to consult with and influence senior leadership and executives.
  • Strong program management skills with experience managing multiple complex, cross-functional projects across different timelines.
  • Strong attention to detail and effective communication skills for both executives and individual contributors.
  • Ability to translate technical product specifications and system logic into field-facing materials such as implementation playbooks, troubleshooting guides, and configuration SOPs.
  • Experience partnering with Product Management, Technical Enablement Teams, Operations, and Post-Sales Leadership.
  • Must be able to work a 9-6 EST or CST schedule.
  • Must have the legal right to work in the country where the position is based without visa sponsorship.

Benefits

  • US base salary range of $146,000 to $200,000.
  • Role may include incentive compensation.
  • Medical, dental, and vision insurance.
  • Home office setup reimbursement.
  • Flexible spending accounts and monthly connectivity reimbursement.
  • Employee Assistance Program (EAP).
  • Short- and long-term disability insurance, plus life and accident insurance.
  • 401(k) retirement savings plan with employer match.
  • Flexible paid time off plus 11 paid holidays.
  • Paid leave programs including parental, pregnancy health, medical, and bereavement leave.

Interested in this position?

Apply directly on the company website

Apply Now

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