Virtual Assistant - Patient Calls & Scheduling

2 hours, 12 minutes ago
Part-time
Junior
Customer and Technical Support
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services

Description

  • Handle phone overflow when patient care coordinators are busy.
  • Answer incoming calls using RingCentral VoIP.
  • Speak clearly, calmly, and slowly to accommodate hearing-impaired patients.
  • Schedule and reschedule patient appointments using CycleNet (Solen).
  • Confirm appointments and assist with patient reactivation outreach.
  • Triage calls appropriately and relay messages to the front desk team.
  • Maintain accurate scheduling and call records.
  • Provide end-of-day reports and updates to the front desk.
  • Work closely with the in-office team to ensure seamless communication.

Requirements

  • Medical or healthcare experience is required; audiology experience is highly preferred.
  • Virtual assistant experience is required, especially in phone-heavy roles.
  • Minimal to no accent is critical due to the hearing-impaired patient population.
  • Excellent spoken English with clear pronunciation and steady pacing is required.
  • Strong phone-handling and customer service skills are required.
  • Proven experience with patient scheduling is required.
  • Familiarity with CycleNet scheduling software or similar systems is required.
  • Experience using RingCentral or other VoIP phone systems is required.
  • Ability to stay calm and professional in a fast-paced environment is required.
  • Must be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding.
  • Must be available for video meetings with camera on when needed.
  • Must have a reliable laptop or desktop computer, high-speed internet of at least 10 Mbps, a noise-canceling headset, webcam, and a quiet professional workspace.

Benefits

  • Dedicated HR & Contractor Support Team for guidance, contract matters, and client communication.
  • Optional premium VPN access for added privacy and security.
  • HIPAA and cybersecurity training plus certification provided.
  • Access to Top 1% VA performance training on communication, client management, productivity, and best practices.
  • Client-approved U.S. holidays off, subject to client needs and schedule.
  • Client-approved paid or unpaid time off, depending on what the client offers.
  • Access to tools and resources including templates, workflow guides, productivity tools, and client-specific SOP support.
  • Optional performance-based incentives such as bonuses or increased hours, if approved by the client.

Interested in this position?

Apply directly on the company website

Apply Now

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