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Virtual Assistant - Mental Health Practice

2 months, 2 weeks ago
Philippines
Part-time
Junior
Business Development
Customer and Technical Support
Cybersecurity HIPAA Instagram API
Apply Now
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services
View All Jobs 13

Description

  • Answer inbound calls and make outbound follow-up calls for the practice.
  • Assist patients with medication refill requests.
  • Communicate with patients using empathy, warmth, and clear English.
  • Set, confirm, and follow up on patient appointments.
  • Manage the inbox and patient communication workflows.
  • Verify insurance eligibility and update documentation in the EHR system.
  • Collect copays, follow up on payments, and maintain accurate financial records.
  • Support billing and coding tasks as insurance billing expands.
  • Engage prospective clients through Instagram DMs and social outreach.
  • Reactivate past or dormant patients and explore referral partnerships with local therapy offices.

Requirements

  • Prior experience in a mental health or psychiatric practice is strongly preferred.
  • Experience with Weave (VoIP) and Healthie (EHR) is strongly preferred.
  • Experience with insurance verification, billing, and copay collection is required.
  • Excellent spoken and written English with a clear, gentle tone is required.
  • Confidence handling phone-based patient conversations is required.
  • Familiarity with a root-cause mental health approach, functional medicine, and nutrition’s role in care is preferred.
  • Strong empathy, professionalism, organization, attention to detail, and self-motivation are required.
  • Social media savvy, especially for Instagram DM engagement, is required.
  • Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding.
  • Must be available for video meetings with camera on when required.
  • Must have a reliable laptop or desktop computer, stable internet of at least 25 Mbps, a noise-canceling headset, a working webcam, and a quiet professional workspace.

Benefits

  • Dedicated HR and contractor support for questions, guidance, contract matters, and client communication.
  • Optional premium VPN access for added privacy and security.
  • Provided HIPAA and cybersecurity training plus certification.
  • Access to Top 1% VA performance training and productivity best practices.
  • Client-approved U.S. holidays off, subject to client needs and schedule.
  • Client-approved paid or unpaid time off, if offered by the client.
  • Access to templates, workflow guides, productivity tools, and client-specific SOP support.
  • Optional performance-based incentives, bonuses, or increased hours based on performance.

Interested in this position?

Apply directly on the company website

Apply Now

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