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Patient Outreach Specialist

5 months, 1 week ago
Philippines
Full-time
Junior
Business Development
Customer and Technical Support
Cybersecurity HIPAA
Apply Now
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services
View All Jobs 13

Description

  • Make outbound calls to engage potential and current patients and educate them about available durable medical equipment products and services.
  • Handle inbound inquiries via phone, email, chat, or text in a professional and empathetic manner.
  • Assess patient needs and recommend appropriate equipment based on product knowledge and individual circumstances.
  • Explain the durable medical equipment process, including insurance verification, documentation requirements, and next steps.
  • Manage appointment scheduling and coordinate follow-ups to maintain patient engagement.
  • Maintain accurate and up-to-date records of all patient interactions in the system.
  • Sort, prioritize, and respond to emails and text messages, including newsletters and updates.
  • Collaborate with intake, billing, and support teams to ensure a seamless patient experience.
  • Support calendar management for internal coordination and patient-facing scheduling.
  • Participate in community outreach events or virtual health education sessions when needed.

Requirements

  • 1–3 years of experience in sales, customer service, healthcare, or a call center setting preferred.
  • Proven ability to make sales calls, pitch services, and perform cold calling.
  • Prior experience in the durable medical equipment industry is a strong advantage.
  • Familiarity with CRM platforms and phone/chat systems is beneficial.
  • Ability to clearly explain information with empathy and patience.
  • Strong listening skills and the ability to respond thoughtfully to patient needs.
  • Confidence in presenting product benefits and addressing concerns.
  • Ability to manage multiple patient cases and follow-ups efficiently.
  • Knowledge of HIPAA and a commitment to patient confidentiality.
  • Must speak and write English very clearly.
  • Must have relevant work experience.
  • Must be able to submit an NBI clearance and/or local police clearance before onboarding.
  • Must be available for video meetings with camera on when needed.
  • Must have a reliable laptop or desktop computer, high-speed internet of at least 15 Mbps, a noise-canceling headset, a webcam, and a quiet professional workspace.
  • Must follow HIPAA-compliant work habits and have no concurrent employment during scheduled hours.

Benefits

  • Dedicated HR and contractor support team.
  • Optional premium VPN access for added privacy and security.
  • HIPAA and cybersecurity training plus certification provided.
  • Access to top 1% VA performance training on communication, client management, and productivity systems.
  • Client-approved U.S. holidays off, depending on client needs and schedule.
  • Client-approved paid or unpaid time off, if offered by the client.
  • Access to tools and resources such as templates, workflow guides, productivity tools, and SOP support.
  • Optional performance-based incentives such as bonuses, increased hours, or other client-approved allowances.

Interested in this position?

Apply directly on the company website

Apply Now

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