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Mental Health Patient Care & Scheduling Coordinator

1 hour, 23 minutes ago
Philippines
Full-time
Mid Level
Administrative Assistant
Customer and Technical Support
Cybersecurity HIPAA
Apply Now
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services
View All Jobs 37

Description

  • Serve as the first point of contact for prospective patients by phone and other communication channels.
  • Conduct patient intake calls with professionalism, warmth, and empathy.
  • Process intake forms accurately and support patients through the onboarding process.
  • Coordinate appointments across 11 therapists with varying schedules.
  • Manage complex scheduling requests and cross-reference availability in Google Calendar and the EMR system.
  • Match patients with therapists based on specialties, availability, and patient needs.
  • Verify patient insurance coverage and eligibility.
  • Maintain accurate, confidential patient records and ensure required documentation is completed.
  • Handle incoming and outgoing calls through Google Voice and conduct follow-up outreach.
  • Communicate with therapists and internal team members to support seamless patient experiences.

Requirements

  • Experience in mental health, behavioral health, counseling, psychology, psychiatry, or a related healthcare setting.
  • Experience with patient intake, scheduling, or healthcare coordination.
  • Strong interpersonal and communication skills.
  • Ability to manage phone conversations professionally and compassionately, including sensitive or difficult calls.
  • Strong organizational skills and attention to detail.
  • Ability to manage complex, multi-step processes across multiple systems.
  • Experience coordinating schedules and handling administrative healthcare workflows.
  • Ability to understand therapist specialties and match patients with providers appropriately.
  • Comfortable working independently in a remote setting.
  • Must be proficient in speaking and writing English very clearly; Korean language proficiency is highly preferred, with Hindi and Chinese also noted as standouts.

Benefits

  • Dedicated HR and contractor support for questions, guidance, contract matters, and client communication.
  • Optional premium VPN access for added privacy and security.
  • Provided HIPAA and cybersecurity training plus certification.
  • Access to top-tier VA performance training on communication, client management, and productivity systems.
  • Client-approved U.S. holidays off, based on client needs and schedule.
  • Client-approved paid or unpaid time off, if offered by the client.
  • Access to templates, workflow guides, productivity tools, and client-specific SOP support.
  • Optional performance-based incentives such as bonuses or increased hours, subject to client approval.

Interested in this position?

Apply directly on the company website

Apply Now

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