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Medical Administrative & Lead Intake Specialist

1 hour, 33 minutes ago
Philippines
Full-time
Junior
Administrative Assistant
Customer and Technical Support
CRM Cybersecurity HIPAA Social Media Marketing
Apply Now
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services
View All Jobs 33

Description

  • Handle inbound and outbound calls for the main office and satellite clinic locations.
  • Provide phone support for satellite clinic operations 2–3 days per week.
  • Respond to patient inquiries, appointment requests, and follow-up communications professionally.
  • Qualify incoming leads from social media campaigns, marketing efforts, and cold outreach.
  • Conduct discovery and consultation scheduling conversations with prospective patients.
  • Coordinate therapist appointments and maintain accurate scheduling.
  • Follow lead nurturing workflows and objection-handling strategies throughout the intake process.
  • Manage CRM records and updates in Go High Level (GHL).
  • Monitor no-shows, cancellations, reschedules, and related follow-up communications.
  • Support marketing campaign tracking, AI system monitoring, billing-related administration, insurance eligibility verification, prior authorization processing, and record maintenance in WebPT and other systems.

Requirements

  • At least 1 year of experience in healthcare, medical administration, or virtual assistant roles preferred.
  • Familiarity with medical terminology, insurance verification, and prior authorizations.
  • Experience using AI systems, or willingness to learn AI-assisted workflows; Paula AI experience is a plus.
  • Strong English verbal and written communication skills.
  • Excellent lead qualification, sales conversation, and objection-handling abilities.
  • Highly organized with strong multitasking and time-management skills.
  • Comfortable adapting to multiple software systems and technologies.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Must be able to speak and write English very clearly.
  • Must have relevant work experience and submit an NBI clearance and/or Local Police Clearance background check before onboarding.
  • Must be available for video meetings with camera on when needed.
  • Reliable laptop or desktop computer is required.
  • High-speed internet connection with a minimum of 10 Mbps is required.
  • Noise-canceling headset and webcam are required.
  • Must have a quiet, professional workspace.

Benefits

  • Dedicated HR and contractor support team for questions, guidance, contract matters, and client communication.
  • Optional premium VPN access for added privacy and security on client-related tasks.
  • HIPAA and cybersecurity training plus certification provided.
  • Access to Top 1% VA performance training on communication, client management, productivity systems, and best practices.
  • Client-approved U.S. holidays off according to client needs and schedule.
  • Client-approved paid or unpaid time off, if offered by the client.
  • Access to templates, workflow guides, productivity tools, and client-specific SOP support.
  • Optional performance-based incentives such as bonuses, increased hours, or other client-approved allowances.

Interested in this position?

Apply directly on the company website

Apply Now

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