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Healthcare Virtual Assistant | Patient Intake & Marketing Coord. (Part-Time)

16 hours, 13 minutes ago
Philippines
Part-time
Mid Level
Customer Support
Customer and Technical Support
Cybersecurity HIPAA WordPress
Apply Now
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services
View All Jobs 26

Description

  • Serve as the virtual front desk by answering incoming calls from new and existing patients and families.
  • Respond professionally to patient inquiries and provide customer support.
  • Assist with patient intake and collect required information accurately.
  • Enter new patient information into the Home Care Home Base (HCHB) system.
  • Coordinate meetings and schedules with different stakeholders.
  • Maintain accurate and organized patient records.
  • Collaborate with the marketing agency to brainstorm and research content ideas.
  • Help coordinate and maintain website content, blog posts, and website updates.
  • Research opportunities for community engagement, brand awareness, and referral partnerships.
  • Conduct outreach and cold calls to potential referral partners and share ideas to support business growth.

Requirements

  • Healthcare experience is required; pediatric experience is highly preferred.
  • Registered Nurse (RN) background is a significant advantage.
  • Excellent English communication skills, both written and verbal.
  • Proactive, organized, and able to work independently with minimal supervision.
  • Strong attention to detail and commitment to delivering high-quality work.
  • Comfortable handling patient calls with professionalism and empathy.
  • Able to communicate progress clearly and provide ideas for improvement.
  • Experience working with startups or fast-growing businesses is a plus.
  • Comfortable using AI tools to improve productivity while producing original, high-quality work.
  • Experience collaborating with marketing teams is a plus.
  • Bilingual Spanish/English is a plus but not required.
  • Must speak and write English clearly and professionally.
  • Must have relevant work experience.
  • Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding.
  • Must be available to attend video meetings with camera on when required.
  • Reliable laptop or desktop computer is required.
  • Stable high-speed internet connection of at least 25 Mbps is required.
  • Noise-canceling headset is required.
  • Working webcam for virtual meetings is required.
  • Must have a quiet and professional workspace.
  • Experience with EHR systems such as Home Care Home Base (HCHB), WellSky, MatrixCare, Axxess, Careficient, or Alora Home Health is preferred.
  • Familiarity with communication tools such as RingCentral, Google Voice, Zoom, Microsoft Teams, or Slack is preferred.
  • Experience with Google Workspace or Microsoft Office is preferred.
  • Experience with WordPress, Canva, or Meta Business Suite is nice to have.

Benefits

  • Part-time remote work with a schedule of 20 hours per week.
  • Salary of $5 to $6 per hour, depending on experience.
  • Dedicated HR and contractor support team.
  • Optional premium VPN access for client-related tasks.
  • HIPAA and cybersecurity training plus certification provided.
  • Access to proprietary Top 1% VA performance training.
  • Client-approved U.S. holidays off, subject to client needs and schedule.
  • Client-approved paid or unpaid time off, if offered by the client.
  • Access to templates, workflow guides, productivity tools, and client-specific SOP support.
  • Optional performance-based incentives, including bonuses or increased hours.

Interested in this position?

Apply directly on the company website

Apply Now

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