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Dental Insurance & Billing Coordinator

2 months ago
Philippines
Full-time
Junior
Customer Support
Customer and Technical Support
Cybersecurity HIPAA
Apply Now
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services
View All Jobs 25

Description

  • Verify patient insurance eligibility and benefits, and process pre-authorizations.
  • Ensure insurance documentation is accurate and organized.
  • Explain insurance coverage, treatment estimates, and out-of-pocket costs to patients.
  • Support billing-related processes and maintain organized records.
  • Assist with administrative coordination to support smooth daily operations.
  • Provide front desk and receptionist support when needed.
  • Manage inbound and outbound patient calls, voicemail follow-ups, and email communication professionally.
  • Support patient scheduling, appointment coordination, and backup scheduling.
  • Send X-ray results and other patient communications.
  • Maintain a positive, professional, and patient-centered experience in all interactions.

Requirements

  • Previous dental industry experience is highly preferred.
  • Experience with insurance verification and billing is preferred.
  • Knowledge of insurance plans and out-of-pocket cost calculations is preferred.
  • Familiarity with Open Dental practice management system is preferred, or the ability to learn it quickly.
  • Strong phone communication skills and patient-facing customer service experience are required.
  • Ability to manage multiple insurance-related inquiries efficiently.
  • Professional demeanor and excellent interpersonal skills are required.
  • Must speak and write English very clearly.
  • Must have relevant work experience.
  • Must be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding.
  • Must be available for video meetings with camera on when needed.
  • Reliable laptop or desktop computer is required.
  • High-speed internet with a minimum 10 Mbps connection is required.
  • Noise-canceling headset and webcam are required.
  • Must have a quiet, professional workspace.
  • Prior virtual assistant experience is preferred but not required.

Benefits

  • Dedicated HR and contractor support team for questions, guidance, contract matters, and client communication.
  • Optional premium VPN access for added privacy and security.
  • HIPAA and cybersecurity training with certification provided.
  • Access to proprietary Top 1% VA performance training.
  • Client-approved U.S. holidays off, subject to client needs and schedule.
  • Client-approved paid or unpaid time off may be available.
  • Access to templates, workflow guides, productivity tools, and client-specific SOP support.
  • Optional performance-based incentives, bonuses, or increased hours based on performance.

Interested in this position?

Apply directly on the company website

Apply Now

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