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Client Success Manager (Remote)

4 hours, 45 minutes ago
El Salvador, Philippines
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Cybersecurity HIPAA
Apply Now
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services
View All Jobs 6

Description

  • Serve as the primary point of contact for clients across Slack, email, text, phone, and Zoom.
  • Guide new clients through the onboarding process and ensure intake forms, expectations, and debriefs are completed.
  • Schedule, confirm, and recap Zoom interviews between clients and VA candidates.
  • Work closely with internal HR and Talent Sourcing teams to coordinate interviews and keep workflows moving.
  • Respond quickly to client inquiries, follow up proactively, and escalate urgent issues when needed.
  • Maintain organized, real-time client status updates and internal records in Google Docs.
  • Document action items, communications, and next steps accurately and on time.
  • Manage client email threads professionally and prioritize time-sensitive messages.
  • Maintain a friendly, polished, and solution-oriented client experience across all touchpoints.
  • Handle multiple active client accounts while staying composed under pressure.

Requirements

  • Previous experience in client success, customer support, account management, or a similar client-facing role.
  • Ability to stay calm, composed, and solutions-focused in fast-paced or high-pressure situations.
  • Fast, clear, and professional written and verbal communication skills.
  • Ability to manage multiple client accounts and priorities without dropping the ball.
  • Willingness to join video calls daily and appear on camera when needed.
  • Phone accessibility during work hours.
  • Strong attention to detail and organizational skills.
  • Tech-savvy and comfortable using Slack, Google Workspace (Gmail, Docs, Sheets, Drive), Zoom, and scheduling tools.
  • Reliable desktop or laptop computer, high-speed internet, webcam, and noise-canceling headset.
  • Must be available full-time Monday through Friday, 7:00 AM–4:00 PM Pacific Time.
  • Must have no concurrent work obligations and be able to work fully dedicated to the role.
  • Must pass an NBI or local police clearance background check before onboarding.
  • Must be proficient in speaking and writing English very clearly.
  • Relevant work experience is required.
  • Preferred experience in an agency environment such as digital marketing, staffing, recruitment, or SaaS.
  • Preferred experience handling high-volume clients, fast-paced teams, project coordination, client onboarding, or executive assistance.

Benefits

  • Competitive pay of $1,500–$3,000 USD per month depending on experience, with opportunity for more as the company grows.
  • High-impact role with real leadership opportunity.
  • Room to grow into senior roles in Client Success or Operations.
  • Performance-based raises and bonuses as the company scales.
  • Dedicated HR and contractor support team.
  • Optional premium VPN access for privacy and security.
  • Provided HIPAA and cybersecurity training plus certification.
  • Access to proprietary top-1% VA performance training and client management resources.
  • Client-approved U.S. holidays and optional client-approved paid or unpaid time off.

Interested in this position?

Apply directly on the company website

Apply Now

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