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Bilingual Medical Virtual Assistant - (Spanish-English)

4 hours, 35 minutes ago
Mexico, Bolivia, Colombia, El Salvador, Nicaragua, Venezuela
Full-time
Junior
Administrative Assistant
Customer and Technical Support
Cybersecurity HIPAA
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Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services
View All Jobs 17

Description

  • Handle a high volume of incoming patient calls, referrals, and general inquiries.
  • Schedule, confirm, and follow up on patient appointments.
  • Maintain accurate records of patient calls, appointments, communications, and therapist availability.
  • Communicate with insurance companies about coverage, claims, authorization requirements, and approvals.
  • Process insurance claims and assist with prior authorizations and credentialing documentation.
  • Apply ICD-10, CPT, and HCPCS medical coding for claim submission.
  • Convert therapy units into billable hours and help ensure therapist schedules meet billing requirements.
  • Create and maintain Excel spreadsheets for schedules, authorizations, billing hours, and tracking records.
  • Use Excel formulas, sorting, filtering, and pivot tables to manage and analyze data.
  • Provide general administrative support, including document processing, patient correspondence, remote patient monitoring coordination, and interview scheduling.

Requirements

  • At least 1 year of experience in a similar role, such as Medical Receptionist, Billing Specialist, Patient Coordinator, or Medical Administrative Assistant.
  • Knowledge of medical billing, insurance verification, claims processing, prior authorization procedures, and credentialing.
  • Experience communicating with insurance providers about claims, coverage, or authorization requests.
  • Familiarity with medical coding standards including ICD-10, CPT, and HCPCS.
  • Spanish-speaking ability is preferred in a bilingual work environment.
  • Strong scheduling skills with the ability to manage a high volume of calls and referrals.
  • Experience with TheraBill or similar scheduling systems, or strong scheduling system proficiency.
  • Proficiency in Excel, including formulas, data organization, and reporting.
  • Ability to convert therapy units into billable hours and apply that in scheduling and billing.
  • Must speak and write English very clearly, maintain confidentiality, and demonstrate strong attention to detail, communication, and organization.
  • Must be able to submit an NBI clearance and/or Local Police Clearance before onboarding.
  • Must be available for video meetings with camera on when needed.
  • Must have a reliable laptop or desktop computer, high-speed internet of at least 10 Mbps, a noise-canceling headset, a webcam, and a quiet professional workspace.
  • Experience with remote patient monitoring or healthcare coordination is an advantage.

Benefits

  • Access to dedicated HR and contractor support for questions, guidance, contract matters, and client communication.
  • Optional premium VPN access for added privacy and security.
  • Provided HIPAA and cybersecurity training plus certification for handling PHI.
  • Access to top-performing VA communication, productivity, and client management training.
  • Client-approved U.S. holidays off, based on client needs and schedule.
  • Client-approved paid or unpaid time off, if offered by the client.
  • Access to templates, workflow guides, productivity tools, and client-specific SOP support.
  • Optional performance-based incentives, bonuses, or increased hours depending on client approval and performance.

Interested in this position?

Apply directly on the company website

Apply Now

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