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Bilingual Medical Virtual Assistant (Dental)

1 hour, 38 minutes ago
Mexico, El Salvador, Guatemala, Honduras, Colombia, Venezuela, Philippines
Full-time
Junior
Customer Support
Customer and Technical Support
Cybersecurity HIPAA
Apply Now
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services
View All Jobs 10

Description

  • Answer and manage a high volume of inbound patient calls as the first point of contact.
  • Respond to patient questions and route inquiries appropriately through phone and communication channels.
  • Schedule, confirm, and reschedule patient appointments while keeping the calendar organized.
  • Conduct patient follow-ups related to appointments and treatment plans.
  • Verify insurance eligibility and benefits, primarily through Delta Dental.
  • Prepare treatment plans with fee and patient cost breakdowns and communicate financial details clearly.
  • Collect patient co-payments according to practice procedures.
  • Create insurance claims and coordinate claim processing with the external billing company.
  • Maintain accurate patient, insurance, and billing information in Dentrix.
  • Provide general front-desk and administrative support while following practice workflows and scripts.

Requirements

  • Fluency in both English and Spanish is required.
  • Previous dental or healthcare administrative experience is strongly preferred.
  • Experience in a patient-facing dental or medical office role is highly desirable.
  • Experience managing appointment scheduling, confirmations, rescheduling, and patient follow-ups.
  • Comfortable handling a high volume of calls and appointments.
  • Experience with insurance eligibility and benefits verification.
  • Experience preparing treatment plans or patient cost breakdowns is preferred.
  • Experience creating insurance claims and coordinating with billing teams is strongly preferred.
  • Hands-on experience with Dentrix is highly preferred.
  • Familiarity with Delta Dental and Weave is a significant advantage.
  • Must be able to submit an NBI Clearance and/or Local Police Clearance before onboarding.
  • Must be available for video meetings with camera on when required.
  • Must have a reliable laptop or desktop, stable high-speed internet of at least 25 Mbps, a noise-canceling headset, and a webcam.
  • Must be fully committed to a Monday through Friday schedule, 8:30 AM to 5:30 PM Pacific Daylight Time.

Benefits

  • Remote full-time work arrangement.
  • Salary of $6 to $8 per hour depending on experience.
  • Dedicated HR and contractor support team.
  • Optional premium VPN access.
  • Provided HIPAA and cybersecurity training plus certification.
  • Access to proprietary performance training for virtual assistants.
  • Client-approved U.S. holidays off.
  • Client-approved paid or unpaid time off, if offered by the client.
  • Access to tools, templates, workflow guides, and SOP support.
  • Optional performance-based incentives such as bonuses or increased hours.

Interested in this position?

Apply directly on the company website

Apply Now

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