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Reporting Clerk

21 minutes ago
Not Available
Full-time
Entry Level
Administrative Assistant
Customer and Technical Support
HIPAA
Apply Now
Copper River Management

Copper River Management

Copper River Management specializes in delivering innovative IT solutions and services to federal, state, local, and enterprise clients, leveraging its status as an Alaska Native Tribal Owned SBA 8(a) participant to support diverse missions across vari...

Internet Software & Services
11-50
Founded 2006
View All Jobs 3

Description

  • Track and account for MTF-generated specialty care deferred to the network until closure.
  • Process CLRs into the patient’s permanent EHR within three working days, close the referral, and notify the referring provider and/or PCM.
  • Track STAT, Urgent, and Priority referrals.
  • Initiate efforts to capture CLRs upon request or within 60 calendar days of referral order, whichever comes first.
  • Monitor calls handled by appointing, referral, and CLR agents to identify customer service and training issues.
  • Report updates to management and stakeholders as required.
  • Follow applicable rules and regulations, including HIPAA and TJC standards.
  • Manage inbound and outbound beneficiary calls, validate eligibility, and schedule, cancel, or reschedule appointments.
  • Process appointment requests through Secure Messaging and send outbound reminders and letters to beneficiaries.
  • Monitor care delivered and obtain civilian provider records for inclusion in the beneficiary’s medical record.

Requirements

  • High school diploma or GED equivalent.
  • Skill with Word, Excel, Access, and other software programs.
  • Excellent communication, interpersonal, and customer service skills.
  • Ability to obtain site access clearance for a military installation and be granted a Common Access Card (CAC).
  • Ability to communicate clearly, verbally and in writing, with coworkers and clinic staff.
  • Relevant military experience may be substituted for some requirements.
  • Healthcare administrative experience preferred.
  • Willingness to complete technical training on systems architecture, system procedures, security requirements, patient appointing, referral management, and clear and legible reporting.
  • Weekend availability as needed.
  • Worksite operates Monday through Friday from 6:00 a.m. to 8:00 p.m. and Saturday and Sunday from 7:00 a.m. to 5:00 p.m., excluding federal holidays.

Benefits

  • Pay rate of $22.98 per hour.
  • Comprehensive medical, dental, and vision coverage.
  • Flexible Spending Account for healthcare and dependent care.
  • Health Savings Account with a high-deductible medical plan.
  • 401(k) retirement plan with employer match.
  • Open leave policy and paid holidays.
  • Tuition reimbursement, transportation expense account, and employee assistance program.

Interested in this position?

Apply directly on the company website

Apply Now

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