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Data Entry & Customer Support Specialist

21 minutes ago
Mexico
Full-time
Entry Level
Customer Support
Customer and Technical Support
HIPAA SQL
Apply Now
SimplePractice

SimplePractice

SimplePractice is the leading EHR software provider for health and wellness professionals, offering a comprehensive practice management solution. With features like online appointment scheduling, telehealth, secure messaging, and customizable documenta...

Health Care Providers & Services
251-1K
Founded 2012
View All Jobs 5

Description

  • Send professional, empathetic first-touch communications to customers starting the data transfer process.
  • Process straightforward data migrations from spreadsheets and CSV files.
  • Map incoming data accurately to SimplePractice requirements.
  • Review customer datasets for common errors and perform basic cleansing, formatting, and organization.
  • Coordinate the transfer queue and help ensure deadlines are met.
  • Follow HIPAA, PHI, and PII regulations and internal policies.
  • Develop skills in Microsoft Excel, Google Sheets, and basic SQL.
  • Use and contribute to team macros and internal documentation.
  • Participate in team meetings and shadow more complex migrations to support growth into the Specialist track.

Requirements

  • Limited to no previous professional experience; some roles may require a specific educational background or degree.
  • Familiarity with Microsoft Excel or Google Sheets, including basic data organization and simple formulas.
  • High attention to detail and commitment to data integrity.
  • Confident, sensitive communication skills for customer-facing first-touch interactions.
  • Ability to manage assigned tasks and deadlines with a proactive, coachable mindset.
  • Experience in a customer-facing or administrative role is preferred.
  • Familiarity with SimplePractice or healthcare software workflows is preferred.

Benefits

  • Medical, dental, vision, life, and disability insurance.
  • 401(k) plan with company match and employee stock purchase plan (ESPP).
  • Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays.
  • Mental health resources.
  • Paid parental leave and backup care.
  • Tuition reimbursement.
  • Employee Resource Groups (ERGs).
  • Annual bonus or commission eligibility; some roles may also be eligible for overtime pay.
  • Base compensation range of $260,800–$326,000 MXN.

Interested in this position?

Apply directly on the company website

Apply Now

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