Bilingual Medical Receptionist & Patient Coordinator

2 days, 19 hours ago
Full-time
Junior
Customer and Technical Support
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services

Description

  • Schedule, reschedule, and manage patient appointments.
  • Call patients to remind them of upcoming visits and follow up on missed appointments.
  • Provide pre-procedure instructions to patients by phone and confirm understanding.
  • Handle medication refill requests and prepare messages for doctor follow-up.
  • Use a VoIP phone system with auto-attendant to manage incoming patient calls.
  • Activate new patients on the patient portal after their visits.
  • Send patient review requests after appointments using the Patient Review app.
  • Maintain and update patient records in eClinicalWorks.
  • Respond promptly to patient calls, emails, texts, and other correspondence.
  • Follow clinic-specific patient management and communication protocols.

Requirements

  • Fluent in both English and Spanish, with strong verbal and written communication skills.
  • Previous experience in appointment scheduling, patient communication, or healthcare administration preferred.
  • Must speak and write English clearly and professionally.
  • Must have relevant work experience.
  • Must provide an NBI Clearance and/or Local Police Clearance before onboarding.
  • Must be available to attend video meetings with camera on when required.
  • Reliable laptop or desktop computer.
  • Stable high-speed internet connection with a minimum speed of 25 Mbps.
  • Noise-canceling headset and working webcam.
  • Quiet, professional workspace.
  • Proficiency in Google Docs, Google Sheets, or Microsoft Office.
  • Experience with eClinicalWorks, 8x8 Telephone App, ZocDoc, and Patient Review app is preferred.

Benefits

  • Dedicated HR and contractor support team.
  • Optional premium VPN access.
  • HIPAA and cybersecurity training plus certification provided.
  • Top 1% VA performance training provided.
  • Client-approved U.S. holidays off.
  • Client-approved paid or unpaid time off.
  • Access to templates, workflow guides, productivity tools, and SOP support.
  • Optional performance-based incentives, bonuses, or increased hours.

Interested in this position?

Apply directly on the company website

Apply Now

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