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Client Support Specialist

1 month ago
United States, Philippines
Contract
Junior
Customer Support
Customer and Technical Support
CRM
Apply Now
Wingz

Wingz

Wingz provides compassionate and safe Non Emergency Medical Transportation (NEMT) services across the U.S., utilizing a network of credentialed drivers to help vulnerable populations access necessary healthcare.

Road & Rail
51-250
Founded 2011
$14M raised
View All Jobs 5

Description

  • Answer and manage inbound and outbound calls from clients, brokers, and partners with professionalism and empathy.
  • Provide accurate ETAs and respond promptly to broker-related inquiries.
  • Follow Wingz and partner client standard operating procedures and service standards.
  • Coordinate with leadership, dispatch, and other departments to resolve issues quickly and keep operations aligned.
  • Document conversations and updates accurately in the company database or CRM system.
  • Handle calls with urgency and attention to detail to ensure timely, high-quality support.
  • Escalate critical or unresolved issues to the appropriate teams when needed.
  • Identify trends and share feedback to support process improvements.

Requirements

  • Minimum of 2 years of phone-based support experience for international companies in B2B or B2C settings.
  • Exceptional attention to detail and strong organizational skills.
  • Strong verbal and written communication skills with a professional, empathetic tone.
  • Ability to learn new tools, systems, and client processes quickly.
  • Interest in helping people, especially in healthcare and transportation contexts.
  • High energy, enthusiasm, and a positive team-oriented mindset.
  • Ability to work independently while maintaining accountability and accuracy.
  • Willingness to work ET hours, including weekends or holidays depending on operational needs.
  • Experience supporting clients in fast-paced, detail-oriented environments is preferred.

Benefits

  • USD 700 monthly salary.
  • Remote independent contractor setup.
  • Full-time, long-term employment arrangement.
  • 10 PTO days.
  • HMO after the probationary period.
  • Semi-monthly pay-out frequency.
  • Self-provided equipment.

Interested in this position?

Apply directly on the company website

Apply Now

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