Client Support Specialist

1 hour, 57 minutes ago
Full-time
Junior
Customer and Technical Support
Wingz

Wingz

Wingz provides compassionate and safe Non Emergency Medical Transportation (NEMT) services across the U.S., utilizing a network of credentialed drivers to help vulnerable populations access necessary healthcare.

Road & Rail
51-250
Founded 2011
$14M raised

Description

  • Answer and manage inbound and outbound calls from clients, brokers, and partners with professionalism and empathy.
  • Provide accurate ETAs and respond promptly to broker-related inquiries.
  • Follow Wingz and partner client SOPs and service standards in all interactions.
  • Coordinate proactively with leadership, dispatch, and other departments to resolve issues quickly.
  • Document conversations and updates accurately in the company database or CRM system.
  • Handle calls with urgency and attention to detail to ensure timely, high-quality support.
  • Escalate critical or unresolved issues to the appropriate teams when needed.
  • Identify recurring issues, share feedback, and suggest process improvements.

Requirements

  • Minimum of 2 years of phone-based support experience for international companies, in either B2B or B2C environments.
  • Exceptional attention to detail and strong organizational skills.
  • Strong verbal and written communication skills with a professional and empathetic tone.
  • Ability to learn new tools, systems, and client processes quickly.
  • Passion for helping people, especially in healthcare and transportation contexts.
  • High energy, enthusiasm, a positive attitude, and a team-oriented mindset.
  • Ability to work independently while maintaining accountability and accuracy.
  • Willingness to work ET hours, including weekends or holidays depending on operational needs.
  • Filipino or Philippine-based professionals only.

Benefits

  • USD 700 monthly salary.
  • 10 days of PTO.
  • HMO after the probationary period.
  • Remote independent contractor setup.
  • Full-time, long-term employment arrangement.
  • Semi-monthly pay schedule.

Interested in this position?

Apply directly on the company website

Apply Now

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