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Trader Support Specialist (UK)

5 months ago
United Kingdom
Full-time
Junior
Customer Support
Customer and Technical Support
HubSpot
Apply Now
Tradeify

Tradeify

Tradeify is a platform that offers practical and risk-free trading education. By following clear rules and guidelines, users can become funded traders through Tradeify Challenges. The company aims to set traders up for success by providing education, f...

Capital Markets
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Description

  • Serve as the primary point of contact for traders and customers across live chat, email, and Discord.
  • Own support interactions from initial contact through resolution, including follow-up when needed.
  • Identify, assess, troubleshoot, and resolve account, technical, operational, and platform-related inquiries.
  • Escalate complex issues to Compliance, Operations, or Technology teams as appropriate.
  • Maintain strong product knowledge of trading platforms, internal tools, and proprietary systems through ongoing learning.
  • Monitor trading systems for common issues and proactively flag potential problems affecting trader experience or operations.
  • Contribute to the Learning Center and internal knowledge bases to improve self-service support.
  • Support team goals around customer satisfaction, quality assurance, and response times.
  • Educate existing and prospective traders on how Tradeify.co works.
  • Participate in beta testing, team projects, and process improvement initiatives.
  • Assist with data accuracy and reconciliation tasks as needed.

Requirements

  • 2+ years of experience in customer service, technical support, or operations, preferably in a fast-paced environment.
  • Excellent written and verbal communication skills with the ability to explain complex technical or financial information clearly and empathetically.
  • Ability to type at least 30 WPM.
  • Strong multitasking, prioritization, and time management skills in a high-pressure environment.
  • Strong analytical and problem-solving skills with the ability to diagnose and resolve issues independently.
  • Proficiency with CRM software such as Intercom or HubSpot and other customer support tools.
  • Strong organizational skills, proactive communication, and a willingness to seek and use feedback.
  • Goal-oriented and results-oriented, with the ability to handle ambiguity confidently.
  • Willingness and flexibility to work hours aligned with the US trading session, including early mornings or late evenings.
  • Must be fluent in English.
  • Strong familiarity with, or genuine interest in, prop trading, FX, Futures, cryptocurrency, blockchain technology, and global financial markets (nice to have).
  • Basic understanding of trading concepts, financial products such as futures and FX, or proprietary trading operations (nice to have).
  • Experience with trading platforms such as NinjaTrader, Tradovate, or TradingView (nice to have).
  • Experience using community platforms such as Telegram or Discord (nice to have).

Interested in this position?

Apply directly on the company website

Apply Now

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