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Customer Support Specialist

3 days, 14 hours ago
Mexico, Argentina, Brazil, Colombia
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
WinGiG Global Services Pvt Ltd

WinGiG Global Services Pvt Ltd

information technology & services
11-50
Founded 2025
View All Jobs 3

Description

  • Support riders, drivers, and partners by phone, chat, and email and resolve issues on first contact whenever possible.
  • Coordinate live trip changes, including delays, reassignments, cancellations, and pickup adjustments.
  • Handle escalations with empathy and sound judgment, deciding when to resolve issues and when to escalate.
  • Help onboard new drivers by guiding them through signup, document verification, and first trips.
  • Make outbound calls to inactive drivers to understand why they stepped away and encourage them to return.
  • Document customer and driver interactions accurately in support tools.
  • Share recurring issues, rider feedback, and ideas that can improve the service.
  • Move between rider support, driver onboarding, escalation handling, and outbound outreach as team needs change.

Requirements

  • 2 years of experience in customer service or support, ideally on a US-facing account.
  • Experience with Uber, another rideshare platform, transportation, or freight/logistics operations is a strong plus.
  • Fluent professional English, both spoken and written.
  • Patient, warm, and steady under pressure.
  • Comfortable working phone-heavy shifts and managing multiple conversations.
  • Willingness to work U.S. Eastern Time hours with flexibility across regions.
  • Ability to shift between rider support, driver onboarding, and outbound calling as needed.
  • Quiet workspace, reliable high-speed internet, and dependable power.

Benefits

  • Remote independent contractor setup.
  • Full-time, long-term employment arrangement.
  • Salary range of USD 1,000 to 1,500 per month.
  • 10 PTO days after the probationary period.
  • Semi-monthly pay-out frequency.
  • Self-provided equipment.

Interested in this position?

Apply directly on the company website

Apply Now

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