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VA Engagement & Retention Partner

2 hours, 56 minutes ago
Philippines
Full-time
Junior
People Operations
Operations
CRM
Apply Now
Wing Assistant

Wing Assistant

Wing Assistant: Your dedicated assistant for businesses and executives, offering affordable support for essential tasks to drive business growth.

Professional Services
51-250
Founded 2017
$2M raised
View All Jobs 341

Description

  • Conduct pre-start "pre-closing" calls with newly hired virtual assistants to reinforce commitment, clarify expectations, and confirm readiness for deployment.
  • Facilitate pre-start check-ins and onboarding reminders to keep candidates engaged between offer acceptance and start date.
  • Design and execute 30-day and 60-day engagement touchpoints to assess adjustment, satisfaction, and early warning signs.
  • Monitor new hire attendance, responsiveness, and communication patterns during the ramp-up period.
  • Identify and address potential back-out or attrition risks early, coordinating interventions with People Ops, Talent, and Operations teams.
  • Maintain detailed documentation of engagement interactions, risk flags, and follow-up actions.
  • Collaborate with Training and Customer Success Enablement to support new hires during their first client engagements.
  • Generate retention metrics and engagement health reports for leadership visibility.
  • Continuously improve engagement playbooks, call scripts, and ritual templates to strengthen the VA experience and retention outcomes.

Requirements

  • 2–3 years of experience in HR, engagement, or account coordination, ideally in BPO, staffing, or remote workforce settings.
  • Strong communication and relationship-building skills with an empathetic yet structured approach to candidate management.
  • Excellent follow-through and attention to detail.
  • Comfort conducting high-volume calls or check-ins with professionalism and warmth.
  • Familiarity with employee engagement tools, CRMs, or HRIS systems.
  • Highly organized and able to maintain consistent communication cadences.
  • Background in candidate experience, onboarding, or retention programs is preferred.
  • Experience managing distributed or remote teams is preferred.
  • Data-oriented mindset with the ability to track and analyze retention trends is preferred.

Benefits

  • ₱35,000–₱50,000 per month compensation, based on experience and performance.
  • Remote / hybrid work setup.
  • Full-time position.
  • Opportunity to support retention and onboarding efforts in a growing remote workforce environment.

Interested in this position?

Apply directly on the company website

Apply Now

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