Technical Account Manager

51 minutes ago
Full-time
Junior
Customer and Technical Support
Wing Assistant

Wing Assistant

Wing Assistant: Your dedicated assistant for businesses and executives, offering affordable support for essential tasks to drive business growth.

Professional Services
51-250
Founded 2017
$2M raised

Description

  • Onboard clients accurately into the company platform.
  • Monitor assigned client accounts and improve performance through budget, bid, segmentation, and ROI optimization.
  • Prepare and lead regular client trend and performance reviews.
  • Resolve technical, product, and account-related issues promptly.
  • Document client interactions and account activities accurately in HubSpot.
  • Recommend product improvements and solutions based on client needs.
  • Collaborate with internal teams to improve retention and overall account performance.
  • Analyze account performance data to identify optimization and growth opportunities.
  • Proactively identify account risks and recommend solutions before issues arise.
  • Support customer retention, revenue growth, and upsell initiatives.

Requirements

  • Experience with strong analytical work using Microsoft Excel and other Microsoft Office applications.
  • Excellent customer service and account management skills.
  • Strong verbal and written English communication skills.
  • High attention to detail and ability to identify issues proactively.
  • Ability to work independently with minimal supervision after training.
  • Strong problem-solving and critical thinking skills.
  • Adaptability and comfort working in a fast-paced environment.
  • Experience with HubSpot is an advantage.
  • SQL experience is a plus.
  • Must have a USB headset with noise cancellation, a working webcam, a computer with at least a 1.8 GHz processor and 4GB RAM, and internet speeds of at least 25 Mbps cable and 10 Mbps backup.

Benefits

  • Starting salary of PHP 77,000 up to PHP 85,000.
  • Performance incentives.
  • Paid training.
  • 100% work-from-home setup.
  • Upskilling opportunities.
  • Opportunities for career growth.
  • Holiday and overtime pay.
  • Inclusive, supportive, and fun work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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