Technical Account Manager (xMatters)

31 minutes ago
Full-time
Mid Level
Customer and Technical Support
Everbridge

Everbridge

Everbridge provides a comprehensive software platform that automates and enhances organizations' responses to critical events, ensuring the safety of individuals and the continuity of business operations during emergencies such as natural disasters, cy...

Internet Software & Services
1K-5K
Founded 2002

Description

  • Develop technical and business subject matter expertise in xMatters use cases and products.
  • Lead clients through requirements gathering and business value mapping workshops.
  • Develop insights and recommendations to help solve client business problems.
  • Support post-sale Technical Account Management activities across client management, product adoption, process improvement, configuration assistance, and knowledge transfer.
  • Manage client expectations and define the scope of activities.
  • Provide oversight and assistance to client administrators to meet customer needs.
  • Support minor integration development updates.
  • Help scope activities and effort for consulting engagements.
  • Identify areas for improvement in xMatters and help build solutions proactively.
  • Communicate regularly with customers and the account management team to maintain effective relationships.

Requirements

  • 3+ years in professional services, software consulting, and implementation.
  • 3+ years managing projects, client relationships, technical account management, or similar experience.
  • Excellent verbal and written communication skills for technical and business audiences at all levels.
  • Proven expertise in developing and deploying technical solutions.
  • Strong decision-making skills when working with incomplete information or conflicting data.
  • Strong project planning and organizational skills.
  • Strong problem-solving and analysis skills, including translating client requirements into technical solutions.
  • Ability to work independently with a high degree of integrity and accountability.
  • Experience in DevOps, ITIL, or IT Service Management is a plus.
  • Solid understanding of Incident Management processes, especially Major Incident Management.
  • Understanding of Event Management and Observability processes.
  • Understanding of collaboration tool integration and processes.
  • Technical experience with Agile deployment processes, SaaS/cloud environments, REST Web Services, Java/JavaScript, XML, data transformation/ETL, and Unix and Windows environments.

Benefits

  • Base salary range of $100,000 to $130,000, with potential variable compensation.
  • Healthcare and dental coverage.
  • Parental planning and mental health benefits.
  • Disability income benefits and life and AD&D insurance.
  • 401(k) plan with company match.
  • Paid time off.
  • Fitness reimbursements.

Interested in this position?

Apply directly on the company website

Apply Now

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