Shopify Operations Manager (US-based) Full-time | 20823

1 hour, 19 minutes ago
Full-time
Mid Level
Customer and Technical Support
Wing Assistant

Wing Assistant

Wing Assistant: Your dedicated assistant for businesses and executives, offering affordable support for essential tasks to drive business growth.

Professional Services
51-250
Founded 2017
$2M raised

Description

  • Manage the customer service team, monitor response and resolution times, and handle escalations, refunds, and exchanges.
  • Identify missing SOPs and improve FAQs and automated customer responses.
  • Monitor inventory levels, sell-through rates, restock forecasts, production timelines, and logistics.
  • Manage Shopify inventory for SKUs and product variants, check order statuses, and provide customers with Parcelwill tracking information.
  • Manage the Notion workspace, develop SOPs, track launches and campaigns, and keep projects on schedule.
  • Prepare weekly KPI reports to monitor operational efficiency and quality standards.
  • Liaise with customers, factories, and internal teams to coordinate operations.

Requirements

  • Proven experience managing a Shopify store.
  • Experience with inventory tracking, multiple SKUs, and forecasting.
  • Experience managing customer service systems, reporting, and teams.
  • Ability to work independently, build SOPs, improve workflows, and operate without supervision.
  • Strong written, reading, and spoken communication skills.
  • Experience with Shopify and Notion.
  • USB noise-canceling headset and working webcam.
  • Computer with at least a 1.8 GHz processor and 4 GB RAM.
  • Primary internet connection of at least 25 Mbps and backup connection of at least 10 Mbps.
  • Availability for full-time work, 40 hours per week, from 9 AM to 6 PM UK time.

Benefits

  • Salary of up to $7,000 per month.
  • 100% work-from-home arrangement.
  • Performance incentives and holiday and overtime pay.
  • Paid training and upskilling opportunities.
  • Job security and career growth opportunities.
  • Supportive and inclusive team environment.

Interested in this position?

Apply directly on the company website

Apply Now

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