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Customer Service Representative (Mexico)

2 hours, 6 minutes ago
Mexico
Part-time
Junior
Customer Support
Customer and Technical Support
CRM
Apply Now
Wing Assistant

Wing Assistant

Wing Assistant: Your dedicated assistant for businesses and executives, offering affordable support for essential tasks to drive business growth.

Professional Services
51-250
Founded 2017
$2M raised
View All Jobs 288

Description

  • Manage inbound and outbound calls.
  • Resolve customer concerns effectively and efficiently.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Ensure customer satisfaction in every interaction.
  • Keep records of customer interactions, update customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Take extra steps to engage customers.
  • Complete ad hoc tasks as assigned.

Requirements

  • At least 1 year of proven experience as a Customer Service Representative in a B2C or B2B capacity.
  • Excellent English communication skills, both written and verbal, at least B2 level.
  • Excellent phone, email, and instant messaging communication skills.
  • Solid organizational and time management skills.
  • Tech-savvy and familiar with desktop sharing, cloud services, and CRM tools.
  • Experience with word-processing software and spreadsheets such as MS Office.
  • Knowledge of online calendars and scheduling tools such as Google Calendar.
  • Proactive and confident with keen attention to detail.
  • Must be located in Mexico or LATAM and able to work remotely.
  • USB headset with noise cancellation, working webcam, a main and backup computer with at least a 1.8 GHz processor and 4GB RAM, and wired internet of at least 25 Mbps plus a 10 Mbps backup connection.

Benefits

  • Performance incentives.
  • Job security and stability.
  • Paid training.
  • Inclusive culture.
  • Upskilling opportunities.
  • 100% work-from-home arrangement.
  • Exceptionally supportive team.
  • Opportunities for career growth.
  • Holiday and overtime pay.
  • Bonuses, tips, and a referral program.

Interested in this position?

Apply directly on the company website

Apply Now

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