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Trader Support Specialist (EMEA)

1 month, 1 week ago
Europe, Middle East, Africa
Full-time
Junior
Customer Support
Customer and Technical Support
Blockchain CRM HubSpot
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Tradeify

Tradeify

Tradeify is a platform that offers practical and risk-free trading education. By following clear rules and guidelines, users can become funded traders through Tradeify Challenges. The company aims to set traders up for success by providing education, f...

Capital Markets
1-10
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Description

  • Serve as the primary point of contact for traders and customers across live chat, email, and Discord.
  • Own support interactions from first response through resolution, including follow-up as needed.
  • Identify, assess, troubleshoot, and resolve account, technical, and operational inquiries related to trading platforms, data feeds, and execution.
  • Escalate complex issues to Compliance, Operations, and Technology teams when necessary.
  • Maintain strong working knowledge of trading platforms, internal tools, and proprietary systems through ongoing learning.
  • Monitor trading systems for recurring issues and proactively flag potential problems that could affect the trader experience.
  • Contribute to the Learning Center and internal knowledge bases to improve self-service support resources.
  • Support customer satisfaction, quality assurance, and response-time goals.
  • Educate current and prospective traders on how Tradeify.co works.
  • Participate in beta testing, collaborative projects, and process improvement initiatives.
  • Assist with data accuracy and reconciliation tasks as needed to support trading operations.

Requirements

  • 2+ years of experience in customer service, technical support, or operations, preferably in a fast-paced environment.
  • Excellent written and verbal communication skills with the ability to explain complex technical or financial information clearly and empathetically.
  • Ability to type at least 30 WPM.
  • Strong analytical and problem-solving skills with the ability to diagnose and resolve issues independently.
  • Demonstrated ability to multitask, prioritize competing demands, and manage time effectively in a high-pressure setting.
  • Proficiency with CRM tools such as Intercom or HubSpot, and other customer support software.
  • Strong organizational skills and proactive communication with colleagues.
  • Ability to work US-trading-session-aligned hours, including early mornings or late evenings if needed.
  • Must be fluent in English.
  • Preferred: familiarity with prop trading, FX, futures, cryptocurrency, blockchain, and global financial markets.
  • Preferred: basic understanding of trading concepts, financial products such as futures and FX, or proprietary trading operations.
  • Preferred: experience with trading platforms such as NinjaTrader, Tradovate, or TradingView.
  • Preferred: experience using community platforms such as Telegram or Discord.

Benefits

  • Contract, full-time remote position.
  • Monthly pay of $1,000 to $1,500.
  • Opportunity to work with industry-leading trading platforms and a global prop trading team.
  • Exposure to advanced trading technology, quantitative analysis, and risk-focused operations.
  • Participation in a company culture that emphasizes learning, improvement, and innovation.

Interested in this position?

Apply directly on the company website

Apply Now

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