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Customer Service Representative (CSR)

6 hours, 19 minutes ago
Philippines
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Wing Assistant

Wing Assistant

Wing Assistant: Your dedicated assistant for businesses and executives, offering affordable support for essential tasks to drive business growth.

Professional Services
51-250
Founded 2017
$2M raised
View All Jobs 401

Description

  • Respond to customer inquiries through email, chat, phone, ticketing systems, and other communication channels.
  • Provide prompt, professional, and solution-oriented customer support.
  • Resolve customer concerns with empathy and ownership.
  • Ensure customer interactions meet established service level agreements (SLAs).
  • Own assigned tickets from receipt through resolution.
  • Accurately categorize, prioritize, and document customer issues.
  • Escalate complex concerns to the appropriate internal teams when necessary.
  • Monitor open cases and proactively follow up until resolution.
  • Provide regular status updates to customers throughout the resolution process.

Requirements

  • Bachelor's degree preferred or equivalent work experience.
  • 2+ years of experience in Customer Support, Customer Success, Client Services, or Account Coordination.
  • Experience supporting B2B customers is preferred.
  • Excellent English communication skills, both written and verbal.
  • Comfortable working in a fast-paced, metrics-driven environment.

Interested in this position?

Apply directly on the company website

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