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Customer Service Representative (Bilingual: Mandarin-English)

1 week, 1 day ago
Philippines
Full-time
Mid Level
Customer Support
Customer and Technical Support
Monday.com
Apply Now
Wing Assistant

Wing Assistant

Wing Assistant: Your dedicated assistant for businesses and executives, offering affordable support for essential tasks to drive business growth.

Professional Services
51-250
Founded 2017
$2M raised
View All Jobs 401

Description

  • Handle inbound and outbound insurance-related customer calls.
  • Assist customers with payments, renewals, and quoting support.
  • Communicate with Mandarin Chinese-speaking customers.
  • Use VOIP and Google Meet for customer calls.
  • Perform basic administrative tasks using Word, Excel, and Monday.com.
  • Support customer service operations for the insurance client.

Requirements

  • Fluent in Mandarin Chinese and English.
  • 3–5 years of customer service experience.
  • Experience handling insurance-related customer calls.
  • Proficient in Microsoft Word and Excel.
  • Familiarity with Monday.com.
  • Comfortable using VOIP and Google Meet.
  • USB headset with noise cancellation feature.
  • Working webcam.
  • Computer with at least a 1.8 GHz processor and at least 4GB RAM.
  • Main internet service speed of at least 25 Mbps cable connection and backup internet speed of at least 10 Mbps.

Benefits

  • PHP 65,000 salary package with HMO.
  • Performance incentives.
  • Paid training.
  • 100% work-from-home setup.
  • Holiday and overtime pay.
  • Opportunities for career growth.
  • Upskilling opportunities.
  • Inclusive and supportive team environment.

Interested in this position?

Apply directly on the company website

Apply Now

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