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Senior Field Service Engineer

4 months, 2 weeks ago
Japan
Senior
Technical Account Manager
Customer and Technical Support
Machine Learning Salesforce
Apply Now
Rapid MicroBio

Rapid MicroBio

Rapid Micro Biosystems is a leader in automated microbial detection for quality control microbiology testing, offering innovative automation solutions for efficient manufacturing of healthcare products.

Life Sciences Tools & Services
51-250
Founded 2006
$358M raised
View All Jobs 3

Description

  • Install Growth Direct systems at new and existing customer sites.
  • Perform scheduled preventative maintenance on time and to service standards.
  • Respond to emergency customer repairs within warranty or service contract service levels.
  • Complete service, expense, and SFDC paperwork within departmental goals.
  • Complete required training on time to meet quality requirements.
  • Support the new instrument sales process by performing site inspections.
  • Use advanced problem-solving skills to handle technical issues and customer situations.
  • Make independent decisions on field activity prioritization and escalation when needed.
  • Develop working knowledge of industry practices, company policies, and procedures improvements.
  • Mentor and support more junior field service engineers as needed.

Requirements

  • Minimum KōtōSenmonGakkō (Kosen) mechatronics education or equivalent military experience.
  • Prior experience working as a field engineer is required.
  • Experience working with mechanical systems involving pneumatic and servo-controlled mechanisms.
  • Experience working on software-controlled instruments.
  • Experience in ISO or GMP controlled environments in the life science field.
  • Knowledge of computer networking.
  • Ability to read, comprehend, and interpret scientific, organizational, and instrument documentation.
  • Strong written and spoken communication skills and professional customer handling.
  • Computer proficiency, especially with Microsoft Outlook and Excel.
  • Japanese professional proficiency at JLPT N2 level or higher, with English proficiency sufficient to communicate globally and understand service documentation.

Benefits

  • Remote work arrangement for Japan operations.
  • Opportunity to work on advanced microbiology automation and healthcare technology.
  • Inclusive environment with opportunities for growth and skill development.
  • Autonomy to make field decisions with little to no supervision.
  • Potential for extended travel and varied customer-site work.
  • Equal opportunity employment commitment.

Interested in this position?

Apply directly on the company website

Apply Now

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