Senior Field Service Engineer

21 hours, 51 minutes ago
Senior
Customer and Technical Support
Rapid MicroBio

Rapid MicroBio

Rapid Micro Biosystems is a leader in automated microbial detection for quality control microbiology testing, offering innovative automation solutions for efficient manufacturing of healthcare products.

Life Sciences Tools & Services
51-200
Founded 2006
$358M raised

Description

  • Install Growth Direct systems at new and existing customer sites.
  • Perform scheduled preventive maintenance on time.
  • Provide emergency repair service in line with warranty and service-contract commitments.
  • Complete service reports, expense reports, and SFDC documentation within departmental goals.
  • Complete required training to meet quality requirements.
  • Conduct site inspections to support the new-instrument sales process.
  • Prioritize field activities, travel, and issue escalation independently.
  • Mentor and develop junior field service engineers.
  • Contribute to procedure updates and process improvements.

Requirements

  • Previous field engineer experience, including professional customer handling.
  • Professional proficiency in Japanese (JLPT N2 or higher) and English; able to speak and understand English and read and write Japanese.
  • Minimum Kōtō Senmon Gakkō (Kosen) education in mechatronics or equivalent military experience.
  • Experience with pneumatic and servo-controlled mechanical systems.
  • Experience servicing software-controlled instruments.
  • Experience working in ISO- or GMP-controlled life-science environments.
  • Working knowledge of computer networking.
  • Ability to read and interpret scientific, organizational, instrument, customer, and regulatory documentation.
  • Strong problem-solving, data analysis, written communication, and spoken communication skills.
  • Proficiency with Microsoft Office, particularly Outlook and Excel.
  • Ability to travel extensively on short notice, work extended hours at client sites, participate in periodic weekend on-call coverage, and lift up to 75 pounds.

Interested in this position?

Apply directly on the company website

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