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Designated Services Engineer (Remote Taiwan)

10 hours, 22 minutes ago
Taiwan
Lead
Technical Account Manager
DevOps and Infrastructure
AWS Azure Bash Confluence GCP Grafana JIRA Kubernetes Linux LXC Machine Learning Prometheus Python Unix
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WEKA

WEKA

WEKA provides a cutting-edge data platform for cloud and on-premises data management, offering WekaFS for high-performance storage solutions in data-intensive environments.

IT Services
201-500
Founded 2014
$294M raised
View All Jobs 24

Description

  • Serve as the primary technical liaison between customers and Engineering for feature gaps, reliability concerns, and documentation improvements.
  • Troubleshoot and resolve complex technical issues, escalating to Engineering when needed.
  • Partner with account teams to understand customer business needs, technical requirements, and system environments.
  • Provide Engineering with feedback to improve product supportability, usability, and serviceability.
  • Proactively monitor customer WEKA systems remotely to identify and address potential issues.
  • Own, track, and document customer issues through the ticketing system.
  • Support pre-sales engineers, partners, and resellers with technical expertise.
  • Create and maintain internal and customer-facing documentation, including FAQs and knowledge-base articles.
  • Manage multiple customer projects and support cases concurrently while advocating for customer needs.
  • Participate in on-call follow-the-sun rotations and provide support during alternative hours or travel as needed.

Requirements

  • Must currently reside in Taiwan.
  • 10+ years of experience in customer-facing technical roles resolving complex enterprise infrastructure issues.
  • Enterprise infrastructure L3 or higher support experience across Linux-based storage, networking, virtualization, or cloud environments.
  • Expertise in Linux/Unix administration and troubleshooting multi-platform, distributed environments.
  • Strong understanding of distributed storage systems, including diagnosing hardware failures, network congestion, and performance bottlenecks.
  • Deep networking knowledge, including InfiniBand, Ethernet, DPDK, and UCX, plus cloud computing and distributed storage.
  • Proficiency in Python and Bash, including automation scripting for system monitoring and troubleshooting.
  • Knowledge of POSIX, NFS, and S3 protocols, log management, and monitoring tools such as Prometheus and Grafana.
  • Professional written and verbal proficiency in English and Mandarin.
  • Experience with JIRA, Confluence, Slack, Kubernetes, containers, LXC, cloud platforms, or large-scale HPC clusters is preferred.

Interested in this position?

Apply directly on the company website

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