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Senior Learning & Development Lead

2 months, 2 weeks ago
United States
Full-time
Senior
Training Manager
HR and Recruiting
HIPAA
Apply Now
Wider Circle

Wider Circle

Wider Circle connects Medicare and Medicaid members with shared health and social interests, for happier and healthier lives. Wider Circle works with health plans to connect and unite vulnerable populations for better #health including specialized virt...

Health Care Providers & Services
51-250
Founded 2015
$38M raised
View All Jobs 5

Description

  • Design, develop, and maintain onboarding, compliance, and ongoing training programs for Care Advocates and related roles.
  • Create e-learning modules, videos, presentations, job aids, and assessments using adult learning and inclusive design principles.
  • Own and maintain the Care Advocate handbook and a centralized knowledge base of SOPs, how-to guides, and training materials.
  • Lead virtual onboarding sessions, professional development workshops, and compliance training for frontline and clinical audiences.
  • Serve as the primary internal point of contact for Care Advocates during and after onboarding, including coaching and issue support.
  • Own TalentLMS end to end, including course setup, enrollments, learning paths, assessments, certifications, and troubleshooting.
  • Maintain learner records and audit-ready documentation for digital learning and compliance activity.
  • Track onboarding readiness, completion, engagement, certification status, and quality metrics, and surface risks proactively.
  • Partner with Clinical Operations SMEs and team leads to keep training aligned with current workflows, compliance standards, and performance goals.
  • Support change management communications and help teams adopt workflow, script, and policy changes.

Requirements

  • L&D experience in a healthcare setting such as clinical operations, community health, telehealth, value-based care, or another regulated environment.
  • Demonstrated instructional design experience building e-learning, video content, job aids, and assessments.
  • Hands-on LMS experience, preferably with TalentLMS, or strong experience with a comparable platform.
  • Experience supporting frontline care teams such as Community Health Workers, Care Navigators, or other patient-facing staff.
  • Familiarity with compliance training and certification tracking in a regulated environment, ideally including health plan partner requirements or HIPAA-adjacent programs.
  • Ability to build and interpret dashboards or readiness reports to measure training effectiveness.
  • Strong project management skills, attention to detail, and end-to-end process ownership.
  • Excellent written and verbal communication skills, including virtual facilitation and change communication.
  • Strong interpersonal skills and the ability to build trust across a diverse, geographically distributed team.
  • Curiosity about AI tools and openness to using them more efficiently, with training and support provided.
  • Tech fluency with Slack, Google Suite, LMS platforms, and e-learning authoring tools.
  • Preferred experience training Community Health Workers, care navigators, or other frontline roles in Medicaid or Medicare Advantage contexts.
  • Preferred familiarity with value-based care models, social determinants of health, or care coordination workflows.
  • Preferred experience supporting health plan compliance requirements or quality audits.
  • Preferred background in change management within a clinical or care delivery organization.

Benefits

  • Salary range of $65,000-$75,000.
  • Performance-based incentive bonuses.
  • Comprehensive health coverage, including medical, dental, and vision.
  • 401(k) plan.
  • Paid time off.
  • Employee Assistance Program.
  • Health Care FSA, Dependent Care FSA, and Health Savings Account.
  • Voluntary disability benefits, basic life and AD&D insurance, and adoption assistance.
  • Training and development opportunities.
  • Opportunity to grow with the company.

Interested in this position?

Apply directly on the company website

Apply Now

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