Case Manager - Member Services Representative

2 hours, 57 minutes ago
Full-time
Mid Level
Customer and Technical Support
Wider Circle

Wider Circle

Wider Circle connects Medicare and Medicaid members with shared health and social interests, for happier and healthier lives. Wider Circle works with health plans to connect and unite vulnerable populations for better #health including specialized virt...

Health Care Providers & Services
51-250
Founded 2015
$38M raised

Description

  • Conduct intake interviews and assess members’ individual needs.
  • Advocate for members by connecting them with social, medical, and community-based services.
  • Educate members about available resources and guide them through support processes.
  • Track and document member progress through consistent follow-up.
  • Collect, analyze, and summarize treatment results and program statistics.
  • Prepare accurate, timely reports for Wider Circle leadership.
  • Collaborate with community partners, healthcare providers, and social service organizations.
  • Build trusting relationships with diverse community members and support member empowerment.

Requirements

  • Experience in case management, social work, healthcare advocacy, or related work.
  • 3–5 years of experience working in the insurance industry.
  • Excellent customer service, written communication, and verbal communication skills.
  • Ability to explain complex policies clearly and simply.
  • Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
  • Conflict-resolution and people-management skills.
  • Ability to collect, analyze, and report data.
  • Knowledge of community-based services and social programs.
  • Ability to build trusting relationships with diverse populations.
  • Preferred: Degree in Human Services, Social Work, or a related field.

Benefits

  • Compensation of $16–$19 per hour.
  • Performance-based incentive bonuses.
  • Medical, dental, and vision coverage.
  • 401(k) plan.
  • Paid time off.
  • Employee Assistance Program and flexible spending accounts, including healthcare and dependent care FSAs.
  • Health Savings Account, disability benefits, and basic life and AD&D insurance.
  • Adoption assistance, training and development, and opportunities for company growth.

Interested in this position?

Apply directly on the company website

Apply Now

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