Associate Care Advocate - Care Delivery

2 weeks ago
Full-time
Entry Level
Customer and Technical Support
Wider Circle

Wider Circle

Wider Circle connects Medicare and Medicaid members with shared health and social interests, for happier and healthier lives. Wider Circle works with health plans to connect and unite vulnerable populations for better #health including specialized virt...

Health Care Providers & Services
51-250
Founded 2015
$38M raised

Description

  • Call patients by phone to complete scripted health screenings and intake conversations.
  • Build rapport with patients so they feel comfortable sharing honest information about their needs.
  • Identify social and health-related barriers such as food insecurity, housing instability, and transportation challenges.
  • Connect patients to community resources, referrals, and mental health services.
  • Document patient responses accurately in the Electronic Health Record (EHR) system during each call.
  • Collect and record patient consent at the start of each call.
  • Review, finalize, and complete notes by the end of each workday.
  • Manage a personal schedule, including follow-up calls, reminder calls, and daily task planning.
  • Work toward weekly goals while leaving time to complete documentation.
  • Follow federal privacy requirements (HIPAA) and billing standards in all records and interactions.

Requirements

  • High school diploma or GED required; a degree in Human Services, Public Health, or a related field is a plus.
  • Bilingual English and Spanish preferred, or another second language strongly preferred.
  • Community Health Worker (CHW) certificate preferred; willingness to earn certification through Wider Circle training and/or a state application is required if not already certified.
  • Experience in healthcare, social services, or community work is helpful but not required.
  • Comfort speaking with a wide range of people by phone.
  • Ability to use websites and apps to enter and track data.
  • Ability to manage tasks independently, stay organized, and meet goals without close supervision.
  • Willingness to complete onboarding, including call practice, documentation exercises, and role-play, and pass the final test with at least 80%.
  • Willingness to complete a drug test and background check before starting.
  • Ability to sit, stand, and walk as needed; type while talking; use multiple computer programs at once; and work from a strong internet connection in a quiet, private space.

Benefits

  • Pay of $18–$20 per hour.
  • Performance bonuses.
  • Clear path to advance to a senior Care Advocate role.
  • Medical, dental, and vision insurance.
  • 401(k) retirement savings plan.
  • Paid time off.
  • Employee Assistance Program.
  • Flexible Spending Accounts for health care and dependent care, plus a Health Savings Account.
  • Voluntary disability coverage and basic life and accidental death insurance.
  • Adoption assistance.
  • Paid training to earn the Community Health Worker (CHW) certificate.

Interested in this position?

Apply directly on the company website

Apply Now

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