Analytics and Insights Lead (CX)

2 months ago
Full-time
Lead
Data Science and Analytics
Who Gives A Crap

Who Gives A Crap

Who Gives A Crap is a socially conscious company that sells eco-friendly toilet paper, paper towels, and tissues. They donate 50% of their profits to help build toilets in developing countries, aiming to improve sanitation and access to clean water. Wi...

Paper & Forest Products
51-250
Founded 2010

Description

  • Transform raw customer data and feedback into actionable insights for the Customer Experience team.
  • Enable CX teams to access effective data that supports strategic decision-making.
  • Influence broader business decisions through analysis and insight delivery.
  • Partner cross-functionally to shape the Customer Voice Program and define data goals and measurable targets.
  • Manage the intake process for new data requests.
  • Build and maintain frameworks that ensure scorecard accuracy and data integrity.
  • Evaluate and integrate smart tech and AI tools into reporting workflows.
  • Collaborate with CX Leads on change management metrics and business reporting.
  • Establish governance processes and searchable, secure insight libraries for future use.
  • Coach others and help align stakeholders around a unified roadmap.

Requirements

  • Experience translating complex data into clear, compelling narratives.
  • Strong people leadership and coaching mindset.
  • Highly organized project management approach.
  • Experience building reliable data frameworks and compliance guardrails.
  • Ability to manage competing priorities and drive continuous improvement.
  • Ability to solve complex tracking problems using evidence-backed recommendations.
  • Comfort working cross-functionally with multiple stakeholders.
  • Experience evaluating and integrating tech or AI tools into reporting frameworks (preferred).
  • Experience with customer experience, analytics, or insights work (preferred).

Benefits

  • Competitive, market-informed salary.
  • Meaningful healthcare support for team members around the world.
  • Generous paid leave.
  • Tailored learning and development opportunities.
  • Free toilet paper.
  • Purpose-led, certified B Corp™ workplace.
  • Opportunity to work for an organization donating 50% of profits to clean water and sanitation projects.

Interested in this position?

Apply directly on the company website

Apply Now

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