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Team Lead, Delinquent Customers

3 weeks, 3 days ago
United States
Full-time
Lead
Technical Lead
Software Development
CRM ERP
Apply Now
Whizz

Whizz

Whizz offers electric bike rentals specifically designed for delivery services, providing riders with an extensive battery range and flexible payment options to accommodate various needs.

Consumer Services
51-250
Founded 2022
$4M raised
View All Jobs 13

Description

  • Manage the delinquency team by assigning tasks, monitoring execution, and ensuring KPIs are met.
  • Own and improve collections KPIs and debt recovery performance.
  • Manage collections workflows in CRM and ERP systems, including statuses, triggers, automated sequences, and task routing.
  • Regularly review overdue accounts and prioritize recovery efforts.
  • Identify process gaps and propose improvements to collections systems and workflows.
  • Work with Operations, Customer Support, and Development teams to implement process improvements.
  • Coordinate escalations to third-party agencies or law enforcement when needed.
  • Report results, risks, and improvement initiatives to senior management.

Requirements

  • 3+ years of experience in operations, customer support, collections, or a related field.
  • 2+ years of team management or supervisory experience.
  • Experience in collections, debt recovery, or working with delinquent customers is a strong advantage.
  • Strong ownership and ability to manage performance through KPIs.
  • Comfortable working with CRM/ERP systems and operational processes.
  • Fluent English (C1+). Russian is a plus.
  • Availability during US Eastern Time business hours.

Benefits

  • Opportunity to join New York’s largest e-bike rental company and a fast-growing startup with $20M+ in funding.
  • Direct work with the company’s founders and significant ownership over an important business function.
  • Opportunity to learn AI tools, automation, and vibe coding, even without prior experience.
  • Company-funded courses in vibe coding, AI tools, automation, and other relevant technical skills.
  • Fully remote, full-time role (40 hours/week).
  • Base salary from $3000 plus performance bonus.

Interested in this position?

Apply directly on the company website

Apply Now

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