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Opal Platform Operations

1 hour, 36 minutes ago
Spain, Mexico, Greece, Romania
Full-time
Mid Level
Operations Specialist
Software Development
AWS Azure GCP JIRA JSON LLM Pandas Power BI Python SQL XML
Apply Now
Welo Global

Welo Global

Welo Global specializes in providing enterprise localization, AI training data, and multilingual content solutions, leveraging a portfolio of specialized global brands to meet diverse customer needs in the AI and language services industry.

Professional Services
Founded 1997
View All Jobs 431

Description

  • Configure and maintain platform environments across TMS platforms such as XTM, Phrase, memoQ, and Trados.
  • Manage MT engine connections, workflows, AIPE/AIQE parameters, and provider-level settings such as glossaries, dictionaries, and model selection.
  • Act as the primary diagnostics layer between production teams and AI/ML Engineering for routine platform and MT issues.
  • Investigate MT quality problems, identify root causes, and provide clear reproduction steps and context when escalating issues.
  • Manage end-to-end MT operations, including data preparation, TM analysis, engine training, evaluation, deployment, and monitoring.
  • Maintain relationships with MT providers and identify opportunities to improve performance.
  • Support pre-sales activities as an MT/AI subject matter expert.
  • Build ROI models and prepare QBR insights on edit distance trends, MT savings, and cost usage.
  • Advise clients on MT strategy, including engine selection and content suitability.
  • Design and build tools, scripts, and workflows to eliminate manual processes and improve scalability.

Requirements

  • Hands-on experience with at least one major TMS such as XTM, Phrase, memoQ, or Trados.
  • Strong understanding of XLIFF/MXLIFF formats and translation pipelines.
  • Experience integrating MT providers such as Google AutoML, Microsoft Custom Translator, DeepL, or Systran.
  • Knowledge of MT customization, including training data, model types, and quality drivers.
  • Familiarity with MT evaluation metrics such as BLEU, TER, and edit distance, plus human evaluation frameworks.
  • Understanding of the MT lifecycle from preprocessing through monitoring.
  • Ability to navigate provider platforms and understand their capabilities, limitations, and pricing models.
  • Experience using Python or AI-assisted coding tools to build data-processing scripts.
  • Strong data manipulation skills, such as using Pandas or equivalent AI-assisted workflows.
  • Basic SQL proficiency for writing, generating, and validating queries.
  • Experience building lightweight tools or internal apps such as dashboards or file processors.
  • API integration experience, including reading documentation, generating code, testing, and debugging.
  • Comfort working in terminal or command-line environments.
  • Ability to read and validate code, including AI-generated scripts.
  • Strong understanding of data workflows from input to transformation to output.
  • Excel or Google Sheets experience, including pivot tables.
  • Power BI or similar reporting tools experience.
  • Familiarity with structured data formats such as CSV, JSON, XML, and TMX.
  • Advanced Python skills are preferred.
  • LLM and prompt engineering experience are preferred.
  • Experience with annotation tools such as Label Studio is preferred.
  • Cloud platform experience with GCP, Azure, or AWS is preferred.
  • Experience with Jira or similar project management tools is preferred.
  • Localization industry knowledge, including translation workflows, post-editing, quality frameworks, and LSP operations, is preferred.

Benefits

  • Remote full-time role.
  • Opportunity to work across Spain, Greece, Romania, or Mexico.
  • Work in a role that supports a global multilingual AI and localization platform serving over 2,000 clients.
  • Use modern AI-assisted development tools as part of the role.
  • The company uses seven ISO certifications-backed compliance practices.
  • Final hiring decisions are made by humans, even when AI tools assist the process.

Interested in this position?

Apply directly on the company website

Apply Now

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