Life Sciences Localization Quality Manager

5 hours, 27 minutes ago
Full-time
Lead
Quality Assurance and Testing
Welo Global

Welo Global

Welo Global specializes in providing enterprise localization, AI training data, and multilingual content solutions, leveraging a portfolio of specialized global brands to meet diverse customer needs in the AI and language services industry.

Professional Services
Founded 1997

Description

  • Partner with Engagement Managers and Language Services to align suppliers, recommend resources, and plan capacity.
  • Serve as the primary client contact for language quality, documentation, quality reporting, and expectation management.
  • Monitor supplier KPIs, including on-time delivery, task acceptance, and linguistic accuracy, and escalate performance below client thresholds.
  • Track client OKRs and take action to achieve quality and on-time delivery targets.
  • Design and maintain quality frameworks and optimize language assets, including glossaries, style guides, and translation memories.
  • Lead root cause analyses and oversee Quality Improvement Plans or CAPAs for missed deliverables and quality issues.
  • Conduct quality measurement and Content Type Analysis to ensure internal and client-facing LQA SLA compliance.
  • Assess and improve processes to support internal and customer initiatives and increase operational efficiency.

Requirements

  • Experience in quality management within the translation or localization industry, either in-house or freelance.
  • Experience with life sciences localization workflows; CRO, pharmaceutical, or medical device experience is preferred.
  • Deep understanding of quality principles and practices; Agile or Lean Six Sigma experience is preferred.
  • Expert knowledge of Translation Management Systems, translation memory tools, and MTPE workflows.
  • Strong data literacy and ability to use analytics for decision-making, risk mitigation, and process improvement.
  • Exceptional written and verbal English communication skills; multilingual ability is preferred.
  • Ability to manage multiple time-sensitive projects independently and collaboratively while maintaining quality accountability.
  • Master’s degree or equivalent professional experience.
  • Full-cycle supervisory experience, including hiring, training, and performance management of internal teams and external resources.
  • CV must be submitted in English.

Interested in this position?

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