RemoteLeaf Logo
Log in Sign up

Director of Client Operations

3 weeks, 4 days ago
Brazil
Full-time
Lead
Customer Success Manager
Customer and Technical Support
Apply Now
Wellhub

Wellhub

Wellhub: An Upstream OS for data-driven decisions, optimizing production, reducing costs, and minimizing downtime in the Oil & Gas industry.

Gas Utilities
1-10
Founded 2016
View All Jobs 43

Description

  • Lead Brazil operations with a focus on high performance in support and operational quality.
  • Proactively identify, prevent, and resolve complex operational issues for strategic clients.
  • Act as the main liaison between clients, Customer Success, and Product to align priorities.
  • Turn client interactions and incidents into improvement opportunities by removing root causes of defects.
  • Share client insights across the organization to improve products and processes continuously.
  • Balance individual client requests with Wellhub’s broader strategic vision and business goals.
  • Monitor performance, maintain strong organization, and ensure consistent operational results.
  • Build trust-based relationships with strategic clients and internal stakeholders.
  • Lead and develop the support team to deliver a seamless and efficient client journey.
  • Champion a wellbeing-focused culture and create a supportive environment for colleagues.

Requirements

  • Availability to work from the office upon request for candidates residing in São Paulo.
  • Advanced English is mandatory for daily interaction with global stakeholders.
  • Previous experience in operations, customer support, or customer quality, preferably in B2B or technology environments.
  • Prior experience in B2B client operations is mandatory.
  • Prior experience in cross-functional stakeholder management is mandatory.
  • Strong analytical skills to identify patterns, root causes, and structured solutions.
  • Proven stakeholder management skills with executives, clients, and cross-functional teams.
  • Leadership experience with team management and operational performance oversight.
  • Ability to thrive in a fast-paced environment with multiple priorities.
  • Excellent communication, organizational, and negotiation skills.
  • Experience working in global operations is a strong plus.

Benefits

  • Free Gold+ Wellhub membership with access to gyms, studios, digital fitness programs, and wellness resources.
  • Ability to add up to three family members to the Wellhub plan.
  • WELLZ emotional wellbeing program with 52 individual therapy sessions per year and on-demand content.
  • Health, dental, and life insurance.
  • Flexible First hybrid and remote work options, with home office reimbursement.
  • Flexible schedules aligned with time zones, team needs, and personal routines.
  • Paid time off including vacations after 6 months, extra annual days off, tenure-based additional days, and a birthday holiday.
  • 100% paid parental leave, including extended leave and ramp-back support for birth parents.
  • Career growth support through development platforms, interactive sessions, and personalized learning roadmaps.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Agiloft

Principal Customer Success Manager

Agiloft 51-250 Capital Markets

Agiloft is hiring a Principal Customer Success Manager to support high-value customer accounts for its data-first CLM platform, focusing on retention, expansion, and maximizing customer value through strategic partnership and technical guidance.

United States Full-time Lead Customer Success Manager
18 minutes ago
Anduril Industries

Senior Production Manager

Anduril Industries 1K-5K Aerospace & Defense

Anduril Industries is hiring a Senior Production Manager to oversee production operations for imaging hardware systems supporting mission-critical defense technology.

United States Full-time Senior Operations Manager
$166k-$220k
Computer Vision ERP
24 minutes ago
ShipBob

Senior Manager, Cross-Border Transportation

ShipBob 251-1K Air Freight & Logistics

ShipBob is hiring a Senior Manager, Cross Border Transportation to manage cross-border carrier partnerships and operations that keep inbound and outbound freight moving efficiently and customers’ shipments on time.

United States Full-time Senior Operations Manager Project Manager
$113k-$154k
E-commerce Power BI SQL
24 minutes ago
Brex

Scaled Customer Success Manager

Brex 1K-5K Diversified Financial Services

Brex is hiring a Scaled Customer Success Manager to support customers at scale across its financial services platform and help drive retention, adoption, and expansion.

United States Full-time Mid Level Customer Success Manager
$99k-$124k
39 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers