RemoteLeaf Logo
Log in Sign up

Director of Client Operations

4 days, 14 hours ago
Brazil
Full-time
Lead
Customer Success Manager
Customer and Technical Support
Apply Now
Wellhub

Wellhub

Wellhub: An Upstream OS for data-driven decisions, optimizing production, reducing costs, and minimizing downtime in the Oil & Gas industry.

Gas Utilities
1-10
Founded 2016
View All Jobs 50

Description

  • Lead Brazil operations with a focus on high performance in support and operational quality.
  • Proactively identify, prevent, and resolve complex operational issues for strategic clients.
  • Act as the main liaison between clients, Customer Success, and Product to align priorities.
  • Turn client interactions and incidents into improvement opportunities by removing root causes of defects.
  • Share client insights across the organization to improve products and processes continuously.
  • Balance individual client requests with Wellhub’s broader strategic vision and business goals.
  • Monitor performance, maintain strong organization, and ensure consistent operational results.
  • Build trust-based relationships with strategic clients and internal stakeholders.
  • Lead and develop the support team to deliver a seamless and efficient client journey.
  • Champion a wellbeing-focused culture and create a supportive environment for colleagues.

Requirements

  • Availability to work from the office upon request for candidates residing in São Paulo.
  • Advanced English is mandatory for daily interaction with global stakeholders.
  • Previous experience in operations, customer support, or customer quality, preferably in B2B or technology environments.
  • Prior experience in B2B client operations is mandatory.
  • Prior experience in cross-functional stakeholder management is mandatory.
  • Strong analytical skills to identify patterns, root causes, and structured solutions.
  • Proven stakeholder management skills with executives, clients, and cross-functional teams.
  • Leadership experience with team management and operational performance oversight.
  • Ability to thrive in a fast-paced environment with multiple priorities.
  • Excellent communication, organizational, and negotiation skills.
  • Experience working in global operations is a strong plus.

Benefits

  • Free Gold+ Wellhub membership with access to gyms, studios, digital fitness programs, and wellness resources.
  • Ability to add up to three family members to the Wellhub plan.
  • WELLZ emotional wellbeing program with 52 individual therapy sessions per year and on-demand content.
  • Health, dental, and life insurance.
  • Flexible First hybrid and remote work options, with home office reimbursement.
  • Flexible schedules aligned with time zones, team needs, and personal routines.
  • Paid time off including vacations after 6 months, extra annual days off, tenure-based additional days, and a birthday holiday.
  • 100% paid parental leave, including extended leave and ramp-back support for birth parents.
  • Career growth support through development platforms, interactive sessions, and personalized learning roadmaps.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

MongoDB

Senior Customer Success Manager

MongoDB 1K-5K Internet Software & Services

MongoDB is hiring a Senior Customer Success Manager to manage enterprise customer relationships and drive retention, revenue realization, and long-term success for complex, technical accounts.

United States Full-time Senior Customer Success Manager
$87k-$172k
AWS Azure CRM GCP MongoDB
0 minutes ago
Connecteam

Director of Success

Connecteam 251-1K Diversified Telecommunication Services

Connecteam is hiring a Director of Success to lead post-onboarding customer success for mid-market enterprise and strategic accounts, driving retention, product adoption, and customer satisfaction across large organizations.

United States Full-time Executive Customer Success Manager
$170k-$200k
CRM
15 minutes ago
Hootsuite

Customer Success Manager

Hootsuite 10K-50K Media

Hootsuite is hiring a Customer Success Manager to manage a portfolio of enterprise and partner customers, leading onboarding, adoption, and retention efforts that help customers achieve business outcomes on social.

Canada Full-time Mid Level Customer Success Manager
$73k-$102k
Salesforce
29 minutes ago
Sumo Logic

Technical Account Engineer I (Technical Account Manager, Technical Customer Success Manager) - central USA

Sumo Logic 251-1K Internet Software & Services

Sumo Logic is hiring a central U.S.-based Technical Account Engineer to advise customers on using its cloud-native SaaS platform to improve security, observability, and operational outcomes.

United States Full-time Senior Customer Success Manager Technical Account Manager
$119k-$140k
AWS Azure CrowdStrike Cybersecurity DevSecOps GCP OpenTelemetry SIEM Splunk SQL
30 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers