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Director of Client Operations

2 months, 4 weeks ago
Brazil
Full-time
Lead
Customer Success Manager
Customer and Technical Support
Apply Now
Wellhub

Wellhub

Wellhub: An Upstream OS for data-driven decisions, optimizing production, reducing costs, and minimizing downtime in the Oil & Gas industry.

Gas Utilities
1-10
Founded 2016
View All Jobs 26

Description

  • Lead Brazil operations with a focus on high performance in support and operational quality.
  • Proactively identify, prevent, and resolve complex operational issues for strategic clients.
  • Act as the main liaison between clients, Customer Success, and Product to align priorities.
  • Turn client interactions and incidents into improvement opportunities by removing root causes of defects.
  • Share client insights across the organization to improve products and processes continuously.
  • Balance individual client requests with Wellhub’s broader strategic vision and business goals.
  • Monitor performance, maintain strong organization, and ensure consistent operational results.
  • Build trust-based relationships with strategic clients and internal stakeholders.
  • Lead and develop the support team to deliver a seamless and efficient client journey.
  • Champion a wellbeing-focused culture and create a supportive environment for colleagues.

Requirements

  • Availability to work from the office upon request for candidates residing in São Paulo.
  • Advanced English is mandatory for daily interaction with global stakeholders.
  • Previous experience in operations, customer support, or customer quality, preferably in B2B or technology environments.
  • Prior experience in B2B client operations is mandatory.
  • Prior experience in cross-functional stakeholder management is mandatory.
  • Strong analytical skills to identify patterns, root causes, and structured solutions.
  • Proven stakeholder management skills with executives, clients, and cross-functional teams.
  • Leadership experience with team management and operational performance oversight.
  • Ability to thrive in a fast-paced environment with multiple priorities.
  • Excellent communication, organizational, and negotiation skills.
  • Experience working in global operations is a strong plus.

Benefits

  • Free Gold+ Wellhub membership with access to gyms, studios, digital fitness programs, and wellness resources.
  • Ability to add up to three family members to the Wellhub plan.
  • WELLZ emotional wellbeing program with 52 individual therapy sessions per year and on-demand content.
  • Health, dental, and life insurance.
  • Flexible First hybrid and remote work options, with home office reimbursement.
  • Flexible schedules aligned with time zones, team needs, and personal routines.
  • Paid time off including vacations after 6 months, extra annual days off, tenure-based additional days, and a birthday holiday.
  • 100% paid parental leave, including extended leave and ramp-back support for birth parents.
  • Career growth support through development platforms, interactive sessions, and personalized learning roadmaps.

Interested in this position?

Apply directly on the company website

Apply Now

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