Ground Operations Lead -Chennai (Contractual)

1 hour, 19 minutes ago
Contract
Mid Level
Project and Program Management

Flix SE

Flix provides long-distance bus and train travel solutions through its brands FlixBus, FlixTrain, Greyhound, and Kâmil Koç. It operates as an asset-light travel-tech platform that combines network planning, marketing, pricing, and technology to connect travelers with transport partners.

Travel tech
1001-5000
Founded 2011

Description

  • Manage a team of ground operations associates and guide daily execution.
  • Monitor and improve operational KPIs such as punctuality, service quality, accessibility, and compliance.
  • Identify operational risks, resolve issues, and ensure adherence to process standards.
  • Oversee distribution and inventory of bus equipment, including vendor reorders.
  • Support go-live activities by collaborating with cross-functional teams.
  • Develop local agent networks and increase offline ticket sales in the city.
  • Enforce quality and safety standards, conduct audits, and manage escalations.
  • Assign ground operations associates to train drivers and bus hosts for new bus line launches.
  • Improve station experience by addressing customer feedback and satisfaction issues.
  • Identify and develop bus stations across the region in coordination with Network Planning and Business Development teams.

Requirements

  • 4 years of hands-on experience in ground operations or last-mile operations in intercity travel, bus operator, or logistics environments.
  • Fluency in English, Hindi, and Tamil/Telugu/Kannada.
  • Experience managing teams with strong interpersonal and stakeholder management skills.
  • Ability to analyze data and identify trends to improve operational efficiency.
  • Strong working knowledge of MS Excel and MS PowerPoint.
  • Ability to thrive in a dynamic, fast-paced environment and work flexible shifts, including 24/7 coverage.
  • Strong cross-functional collaboration and stakeholder communication skills.
  • Experience in a startup or rapidly scaling environment is a plus.
  • International stakeholder interaction experience is preferred.

Benefits

  • Opportunity to work in a rapidly scaling startup.
  • Competitive pay.
  • Strong growth opportunities.
  • Flexible shift planning that considers personal needs.
  • Chance to work with international stakeholders.
  • Opportunity to contribute to intercity travel operations and operational excellence.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Staff Supply Chain Manager, Thermal

Lucid Motors 1K-5K Automotive

Lucid Motors is hiring a Staff Supply Chain Manager to lead global sourcing for thermal systems, managing commodity strategy, supplier negotiations, and cross-functional delivery for vehicle programs.

SAP
1 hour, 19 minutes ago

Global Trade Compliance Senior Analyst

unybrands 51-250 Internet Software & Services

unybrands is seeking a Trade Compliance Manager to run day-to-day global customs compliance and tariff classification across its brand portfolio.

ERP NetSuite
1 hour, 19 minutes ago

Sr. Global Supply Chain Manager- BIW

Lucid Motors 1K-5K Automotive

Lucid Motors is hiring a Sr. Global Supply Manager to lead supplier sourcing, negotiations, and production readiness for the BIW team across the product lifecycle.

ERP SAP
1 hour, 19 minutes ago

Clinic Director - Physical Therapist

Upstream Rehabilitation 251-1K Health Care Providers & Services

SERC Physical Therapy, part of Upstream Rehabilitation, is hiring a Clinic Director/Physical Therapist to lead an outpatient orthopedics clinic while providing patient care and guiding team performance.

1 hour, 49 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers