Customer Journey Specialist

6 hours, 15 minutes ago
Full-time
Mid Level
Data Science and Analytics
Wellhub

Wellhub

Wellhub: An Upstream OS for data-driven decisions, optimizing production, reducing costs, and minimizing downtime in the Oil & Gas industry.

Gas Utilities
1-10
Founded 2016

Description

  • Focus on user experience across digital support channels.
  • Provide deep-dive analyses to support UX writing and FAQ content creation, optimization, and editing.
  • Manipulate and analyze data to generate improvement insights for FAQ and email automation.
  • Improve customer experience processes and performance metrics across FAQ and email automation channels.
  • Act as a cross-channel specialist to propose improvements and innovations for the Help Center.
  • Build proactive relationships with connected teams to anticipate, solve, and understand issues.
  • Partner with the technology team to resolve product errors and implement digital channel improvements.
  • Work with Zendesk and Ultimate AI-Zendesk integration to support channel operations.
  • Help identify issues, predict impacts, and support users through the Help Center.

Requirements

  • Bachelor’s degree in Engineering, Business, Marketing, or a related field.
  • Proven experience with Ultimate AI-Zendesk integration is mandatory.
  • Hands-on experience with digital customer experience tools, including FAQ management and email automation.
  • Advanced data analysis skills.
  • Proficiency in UX writing.
  • Knowledge of workflow automation tools is a plus.
  • Strong conflict resolution skills and the ability to identify obstacles and create alternative solutions proactively.
  • Ability to manage multiple competing priorities with minimal supervision.
  • Comfortable working in a fast-paced, highly dynamic environment with strong attention to detail.
  • Excellent verbal and written English skills are mandatory.
  • For candidates in São Paulo, the role follows a flexible model with office visits required only երբ requested.

Benefits

  • Free Gold+ Wellhub membership with access to onsite gyms, studios, digital fitness programs, and wellness resources.
  • Ability to add up to three family members to the Wellhub plan.
  • Wellz emotional wellbeing program with 52 therapy sessions per year and on-demand content.
  • Health, dental, and life insurance.
  • Flexible First work model with hybrid and remote options.
  • Home office reimbursement.
  • Flexible schedule aligned with time zones, team needs, and personal routines.
  • Paid time off, including vacation after 6 months, additional annual days off, a birthday day off, and tenure-based extra days.
  • 100% paid parental leave, with extended leave and ramp-back for parents giving birth.
  • Career growth support through learning platforms, interactive sessions, development roadmaps, and internal opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Funding Specialist

JustMarkets 1-10 Capital Markets

Funding Specialist for the Back Office department, responsible for handling client and partner requests and supporting transaction-related operations.

15 minutes ago

Expansion SDR - XDR

Connecteam 251-1K Diversified Telecommunication Services

Connecteam is hiring an Expansion SDR (XDR) to drive growth in the US market by engaging existing paying customers and booking qualified demos for the account management team.

15 minutes ago

Dental Front Desk / Patient Guide

Staffing For Doctors Health Care Providers & Services

A boutique pediatric dental practice is seeking a Dental Front Desk Receptionist / Patient Guide to serve as the first point of contact for families in a concierge, fee-for-service setting and help guide them from initial inquiry through consultation.

CRM
24 minutes ago

Technical Customer Success

Connecteam 251-1K Diversified Telecommunication Services

Connecteam is seeking a Professional Service Manager to deliver client-facing implementation and support services for its business management platform used by deskless workforces.

30 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers