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Support Engineer I

15 hours, 46 minutes ago
Jordan
Full-time
Entry Level
Technical Support Engineer
Customer and Technical Support
AWS Datadog JIRA Kubernetes REST API SQL
Apply Now
Webook

Webook

WEbook.com is a writing community platform empowering writers, shaping future literary stars, and transforming the publishing world.

Media
1-10
Founded 2007
View All Jobs 12

Description

  • Monitor live systems, dashboards, and alerting tools across booking, check-in, POS, and API gateway environments.
  • Perform initial triage and identify root causes for reported issues.
  • Log, categorize, and prioritize incidents in the service desk system.
  • Communicate with internal teams such as Event Ops and Client Solutions to confirm issue details and status.
  • Follow documented runbooks to resolve known issues quickly and safely.
  • Escalate unresolved or critical incidents to Level 2 or engineering teams according to SLAs.
  • Provide regular updates on ticket progress and incident resolution.
  • Document resolutions and contribute to knowledge base improvements.
  • Support on-site operations during major live events as needed.

Requirements

  • Bachelor’s degree in Computer Science or a related field.
  • Basic technical knowledge of web-based applications, APIs, or cloud services.
  • Comfortable using monitoring and ticketing tools such as Datadog, Jira, Zendesk, or similar.
  • Excellent communication skills and ability to stay calm under pressure.
  • Proactive problem-solver with strong attention to detail.
  • Ability to work shift patterns, including weekends when required.
  • Experience in tech support or live event operations is desirable.
  • Knowledge of networking basics, REST APIs, or SQL is desirable.
  • Familiarity with AWS, Kubernetes, or similar platform technologies is desirable.

Interested in this position?

Apply directly on the company website

Apply Now

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