Consumer Support Specialist (Weekend Shift, Sunday - Thursday)

45 minutes ago
Full-time
Junior
Customer and Technical Support
Keeper Security

Keeper Security

Keeper Security is the top-rated password and secrets manager, transforming the way businesses and individuals protect their digital assets to mitigate the risk of data breaches.

Professional Services
251-1K
Founded 2011
$60M raised

Description

  • Resolve customer inquiries through phone, email, chat, and screen sharing accurately and promptly.
  • Explain product features, benefits, and service information to consumer customers.
  • Identify, document, and escalate trends in customer contacts.
  • Identify, reproduce, report, and escalate product bugs and improvement opportunities.
  • Maintain a professional, positive customer experience in a high-volume environment.
  • Protect confidential customer and company information.
  • Follow support procedures, policies, and team guidelines.
  • Work independently and perform additional duties assigned by management.

Requirements

  • At least 1 year of customer service or support experience, or equivalent training and certifications.
  • Proficiency with Microsoft Office Suite and Google Workspace.
  • Experience supporting smartphones, tablets, and computers running macOS, Android, and Windows.
  • Typing speed of at least 40 words per minute.
  • Excellent verbal and written communication skills.
  • Empathetic, patient, organized, punctual, and detail-oriented approach.
  • Ability to multitask and succeed in a high-volume work environment.
  • Ability to manage time effectively while working independently.
  • Self-motivated, curious, and collaborative team player.
  • Prior software support or call-center experience, bilingual ability, flexible-schedule availability, and a bachelor’s degree are preferred.

Benefits

  • 100% remote work from select Central, Mountain, or Eastern Time Zone locations, with hybrid scheduling available near Chicago.
  • Medical, dental, and vision insurance, including domestic partnerships.
  • Employer-paid life insurance and supplemental employee, spouse, and child coverage.
  • Voluntary short- and long-term disability insurance.
  • Traditional and Roth 401(k) plans.
  • Generous paid time off, including bereavement and jury-duty leave.
  • Above-market annual bonuses.

Interested in this position?

Apply directly on the company website

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