Risk Analyst

2 months ago
Full-time
Junior
Operations
Wave

Wave

Wave is a small business software company that offers a suite of money management tools including invoicing, accounting, credit card processing, payroll, receipt scanning, and personal finance tools. With 2.5 million customers worldwide, Wave provides ...

Internet Software & Services
251-1K
Founded 2010
$80M raised

Description

  • Perform complex fraud investigations using multiple data sources to accept, reject, or refer transactions for further review.
  • Assess the chargeback risk of each business and work directly with small business owners on good business practices to reduce disputes.
  • Identify fraud, risk exposure, and potential regulatory or compliance violations with strong attention to detail.
  • Monitor accounts and transactions to detect fraudulent behavior in online businesses.
  • Use rule-based fraud detection tools, including internal and third-party systems, to support risk decisions.
  • Look for opportunities to improve current workflows, policies, and operations to increase efficiency.
  • Manage relationships with small business owners and communicate decisions clearly and professionally.
  • Ask targeted questions to gather critical information and make well-informed risk decisions.

Requirements

  • 2+ years of merchant underwriting or adjudicating experience in payments or fintech.
  • Strong credit risk experience and the ability to identify high-risk businesses.
  • Thorough understanding of best practices for preventing service-related chargebacks.
  • Experience improving policies and operations in a fast-paced environment.
  • Fraud and/or compliance risk experience, especially monitoring accounts and transactions in online businesses.
  • Experience working with rule-based fraud detection tools and internal and third-party tools.
  • Excellent communication skills and the ability to manage relationships with small business owners.
  • Strong investigative judgment, including the ability to ask the right questions and understand the big picture before making decisions.

Benefits

  • Remote full-time role.
  • Competitive salary of $60,000 per year.
  • Inclusive and accessible candidate experience, with accommodations available during recruitment.
  • Opportunity to work in an environment that values diversity of perspective.

Interested in this position?

Apply directly on the company website

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