L1 Pre-Sales Support (PLG)

2 weeks, 5 days ago
Full-time
Junior
Customer and Technical Support
Wati.io

Wati.io

Wati.io provides an end-to-end WhatsApp API solution designed for small and medium-sized businesses, enabling them to enhance customer engagement and streamline marketing efforts through personalized communication on the popular messaging platform.

Internet Software & Services
11-50
Founded 2019
$31M raised

Description

  • Engage and convert high-intent leads through outbound follow-ups, warm lead activation, and pipeline engagement activities.
  • Support the sales team by generating and qualifying outbound leads and building sales pipeline opportunities.
  • Understand prospects’ use cases, business requirements, pain points, and urgency through customer conversations.
  • Conduct product walkthroughs and demos for prospective customers.
  • Respond to customer and prospect inquiries through chat, tickets, and other support channels professionally and efficiently.
  • Qualify leads based on use case, deal size, urgency, and product fit.
  • Assist prospects in moving from initial interest to product adoption by explaining platform capabilities and workflows.
  • Maintain accurate lead and conversation tracking within CRM and ticketing systems.
  • Collaborate closely with Sales, Product, Onboarding, and Support teams to ensure smooth customer engagement.
  • Handle multiple customer conversations simultaneously while prioritizing urgent or high-value opportunities.

Requirements

  • 2–4 years of experience in Pre-Sales, Product Support, Technical Support, Customer Support, SDR/BDR, or similar customer-facing roles in a SaaS or software company.
  • Experience handling chat, tickets, outbound follow-ups, or pre-sales conversations.
  • Strong understanding of APIs, webhooks, automation workflows, or technical product integrations.
  • Ability to qualify leads and identify customer requirements effectively.
  • Experience conducting product demos or walkthroughs is preferred.
  • Excellent verbal and written communication skills in English.
  • Strong multitasking and prioritization abilities in a fast-paced environment.
  • AI proficiency is mandatory.
  • Comfortable working across APAC / EMEA shifts.
  • Strong problem-solving mindset and customer-first approach.

Interested in this position?

Apply directly on the company website

Apply Now

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