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Product Manager - Live Desk

3 hours, 57 minutes ago
Brazil
Full-time
Junior
Product Manager
Product Management
E-commerce Prototyping
Apply Now
VTEX

VTEX

VTEX is the Enterprise Digital Commerce Platform for brands and retailers looking to build a future-proof digital commerce strategy. Powered by a modern platform and a team of digital commerce experts, VTEX enables enterprises to achieve faster time to...

Internet Software & Services
1K-5K
Founded 2000
$365M raised
View All Jobs 6

Description

  • Define and track customer-behavior metrics aligned with VTEX CX business results.
  • Conduct continuous customer discovery and maintain an evolving map of product opportunities.
  • Explore solutions with the product trio and test risky assumptions through prototypes, including AI-powered prototypes.
  • Guide features from written proposal and prototype through specification, stakeholder alignment, QA, launch, and go-to-market.
  • Set product priorities and delivery commitments with the Engineering Manager.
  • Monitor product health, including incidents, reliability, and technical debt, and incorporate it into prioritization.
  • Represent the team to customers, Customer Success, Sales, and leadership while communicating progress, risks, and dependencies.
  • Lead the Product Manager, Product Designer, and Engineering Manager trio by setting direction, resolving conflicts, documenting decisions, and providing feedback.

Requirements

  • 2–3+ years of experience in digital product roles such as Product Manager, Technical Product Manager, Product Owner, or similar.
  • Experience managing or leading people, squads, teams, or cross-functional groups without formal authority.
  • Business knowledge of retail and e-commerce customer service through building service products or managing service operations.
  • Demonstrated ownership, accountability for results, and ability to operate independently with limited resources or direction.
  • Strong product management expertise, including discovery, metrics, customer research, low-cost testing, product strategy, vision, and roadmap development.
  • Fluency with AI systems, including orchestrating agents, decomposing problems, and combining AI outputs to improve productivity.
  • Strong communication skills and ability to simplify complex topics for teams, stakeholders, and customers.

Benefits

  • Health, dental, and life insurance with national coverage.
  • Language development incentive program for English, Spanish, and Portuguese.
  • Flexible meal allowance.
  • Extended parental leave.
  • Flexible schedule and remote-first work culture.
  • Financial assistance for a work-from-home setup.
  • Wellness program.

Interested in this position?

Apply directly on the company website

Apply Now

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