RemoteLeaf Logo
Log in Sign up

VoIP Support Technician - Network & Voice Systems

1 month, 2 weeks ago
Mexico, Argentina, Chile, Colombia, Dominican Republic, Uruguay
Full-time
Junior
Technical Support Engineer
DevOps and Infrastructure
DHCP DNS TCP/IP
Apply Now
Vivant Business Phone Systems

Vivant Business Phone Systems

Vivant Corp offers turnkey communication solutions with a 100% uptime guarantee for internet and phone services. Their highly available phone system ensures uninterrupted connectivity for businesses, backed by free support, maintenance, and unlimited c...

Diversified Telecommunication Services
11-50
Founded 2012
View All Jobs

Description

  • Answer incoming client calls related to VoIP, internet, and WiFi issues.
  • Troubleshoot call quality problems, dropped calls, network drops, routing issues, and registration failures.
  • Run diagnostics such as SIP traces, pings, traceroutes, MOS score reviews, and packet loss checks.
  • Provide first-level support for VoIP, networking, and connectivity incidents.
  • Assist with PBX provisioning, phone registration, voicemail, extensions, call flows, and softphone setup.
  • Troubleshoot WiFi drops, access point connectivity issues, cabling-related issues, and basic network problems.
  • Manage, prioritize, and update tickets through the help desk system while meeting SLA response times.
  • Document troubleshooting steps clearly and provide professional status updates to clients.
  • Escalate advanced or complex issues to senior telecom engineers with proper documentation.
  • Update knowledge base articles and internal processes as needed.

Requirements

  • 2+ years of VoIP or network support experience required.
  • Direct experience with SIP, PBX systems, and SIP trunks.
  • Experience troubleshooting routers, switches, and WiFi issues.
  • Strong understanding of TCP/IP, DNS, DHCP, NAT, and basic routing/switching concepts.
  • Experience using help desk ticketing systems.
  • Ability to explain technical issues clearly to non-technical users.
  • Strong verbal and written communication skills, including clear notes and documentation.
  • Customer-first mindset and ability to stay calm under pressure.
  • CompTIA Network+, CCNA, or VoIP-related certifications are preferred.
  • Experience in a telecom, MSP, or VoIP carrier environment is preferred.
  • Experience with Poly, Grandstream, or cloud PBX platforms is preferred.
  • English-only application and communication required; Spanish-only applicants will not be considered.

Benefits

  • Competitive salary with bonuses.
  • Career growth opportunities as the company expands.
  • Leadership opportunities for candidates who can help build and manage a sales team.
  • Work schedule aligned to U.S. Central Time, Monday through Friday, 8am to 5pm.
  • Base salary is determined by level, relevant experience, skills, and expertise.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Veeam Software

Virtualization Backup Engineer (German Speaker)

Veeam Software 1K-5K Internet Software & Services

Veeam is hiring a Virtualization Backup Engineer with German to provide technical support for Veeam Backup and Replication, resolving complex customer issues across Veeam and third-party environments.

Czech Republic Full-time Mid Level Technical Support Engineer
CRM DHCP DNS Linux Oracle SQL TCP/IP Unix Windows Server
1 hour, 13 minutes ago
SupportYourApp

(Fluent English) Technical Support Consultant, VPS & Trading (remotely)

SupportYourApp 251-1K Internet Software & Services

SupportYourApp is hiring a Technical Support Consultant to provide secure technical customer support for global SaaS, software, and hardware clients in a remote, multicultural environment.

Bosnia and Herzegovina Bulgaria Moldova Romania Serbia Georgia Contract Junior Technical Support Engineer
CRM Windows Server
2 hours, 35 minutes ago
Smartsheet

Technical Support Specialist II - Governance and Ops (Remote Eligible - Costa Rica)

Smartsheet 1K-5K Internet Software & Services

Smartsheet is hiring a Technical Support Specialist in Costa Rica to deliver customer support, resolve product issues, and help maintain high service standards across a global support team.

Costa Rica Full-time Junior Technical Support Engineer
2 hours, 55 minutes ago
ALTEN Technology

Technical Preparation Engineer

ALTEN Technology 251-1K Construction & Engineering

ALTEN Technology USA is seeking a Technical Preparation Engineer to support diagnostics, warranty compliance, and technical issue resolution for heavy-duty vehicle systems across dealer, fleet, and aftermarket operations.

United States Full-time Mid Level Technical Support Engineer
$80k-$85k
2 hours, 55 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers