HRA Operations Associate — Weekends (100% Remote)

1 hour, 35 minutes ago
Full-time
Junior
Customer and Technical Support
Vitable Health

Vitable Health

Vitable Health provides smart employee health benefits with affordable primary, mental health, and chronic care through virtual and in-home visits, free prescriptions, labs, and $0 copay. Their innovative approach aims to increase healthcare access and...

Health Care Providers & Services
11-50
Founded 2020
$9M raised

Description

  • Provide high-quality member support via phone, email, and chat five days per week, including weekends.
  • Assist members with insurance education, eligibility, and enrollment for ICHRA, HRA, and ACA marketplace options.
  • Submit insurance applications to carriers and manage cases through approval.
  • Answer benefit-specific questions and troubleshoot carrier-related or cross-functional issues.
  • Help members navigate the healthcare system and understand their coverage.
  • Coordinate resources for members who need services outside Vitable's scope.
  • Identify recurring issues and escalate them to improve the member experience.

Requirements

  • Active health insurance license is required, or willingness to obtain one.
  • 2+ years of experience in customer support, member services, or insurance operations.
  • Familiarity with ICHRA, HRA, or ACA marketplace plans is strongly preferred.
  • Strong, empathetic communication skills, especially over the phone.
  • Availability to work five days per week, including weekends, is required.
  • Experience with HubSpot, Zendesk, or similar support tools is a plus.

Benefits

  • 100% Silver Plan with full medical coverage.
  • Dental and vision coverage.
  • 401(k) plan and life insurance.
  • Access to Vitable's Primary Care membership.

Interested in this position?

Apply directly on the company website

Apply Now

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