Player Operations Specialist

1 day, 6 hours ago
Full-time
Senior
Customer and Technical Support

VirtuHire

VirtuHire is a staffing and recruiting company focused on helping businesses hire remote South African talent. It offers hiring support and employee management services including onboarding, payroll, compliance, and employer-of-record support.

Staffing / Recruiting
11-50
Founded 2019

Description

  • Contribute to the evolution of customer support operations.
  • Help shape the future strategy for customer support and payments as the company scales globally.
  • Identify emerging trends and recommend innovative solutions.
  • Oversee daily customer support activities to ensure timely and effective resolution of user inquiries and issues.
  • Implement and refine support processes and strategies to improve customer satisfaction and operational efficiency.
  • Create customer-facing FAQs to enable users to self-serve.
  • Establish best practices for handling sensitive and compliance-related cases.
  • Monitor and analyze transaction data to proactively mitigate risk and respond to potential fraud.
  • Work closely with Payments, Product, and Compliance teams to align support initiatives with business goals.
  • Ensure clear communication across departments to resolve customer pain points.

Requirements

  • Proven track record in a customer support role.
  • Experience in high-growth tech, crypto, or gaming environments is preferred.
  • Familiarity with online customer support in a fast-paced digital environment.
  • Excellent verbal and written communication skills.
  • Strong customer-centric mindset.
  • Ability to thrive in a dynamic startup environment.
  • Ability to manage multiple priorities simultaneously.
  • Experience in crypto or gaming industries is a plus.
  • Familiarity with customer support automation tools is a plus.
  • Multilingual abilities and a global mindset are a plus.
  • Experience with remote team management and modern collaboration tools is a plus.
  • Background in risk management, payments, or compliance within customer service functions is a plus.

Benefits

  • Opportunity to shape the future of crypto gaming.
  • Work with a team of innovators driven to push boundaries.
  • Chance to make an impact on a global stage.

Interested in this position?

Apply directly on the company website

Apply Now

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