eCommerce Shopify Assistant

3 days, 12 hours ago
Full-time
Junior
Customer and Technical Support
Virtual Assistance Services

Virtual Assistance Services

VirtualStaff365 is a Melbourne-based outsourcing specialist that helps Australian businesses source, hire, and retain virtual staff. They assist in improving operational efficiency, reducing staffing costs, and growing businesses by providing professio...

Professional Services
11-50
Founded 2016

Description

  • Manage and update product listings in Shopify across two online stores.
  • Clean and standardise product data, including weights, descriptions, images, and variants.
  • Create and optimise product listings with accurate meta titles and descriptions.
  • Prepare and execute bulk product uploads using spreadsheets and CSV files.
  • Support ongoing product uploads from new supplier inventory and liaise with suppliers for product details.
  • Identify and resolve duplicate or inconsistent listings across both websites.
  • Respond to customer emails and provide online chat support within required timeframes.
  • Resize and optimise product images for website use and create SEO-friendly alt text.
  • Monitor website listings for errors, missing information, and out-of-stock issues.
  • Assist with category organisation, website merchandising, seasonal updates, invoice uploads, stock documentation, and basic competitor and pricing research.

Requirements

  • Minimum 2 years of experience using Shopify in a similar eCommerce role.
  • Strong attention to detail and consistency in product formatting.
  • Excellent written and verbal English skills with a warm, friendly communication style.
  • Intermediate proficiency with spreadsheets and CSV files for bulk data uploads.
  • Basic understanding of SEO principles, including meta descriptions and image alt tags.
  • Experience with Canva or basic image editing tools for resizing and website optimisation.
  • Ability to work independently, follow established procedures, and collaborate effectively.
  • Experience working with children's retail, boutique, or toy brands is preferred.
  • Prior experience using ChatGPT or other AI tools for content assistance is preferred.
  • Experience managing multi-store Shopify environments is preferred.

Benefits

  • Permanent work-from-home setup.
  • Day shift aligned to Australian business hours.
  • Full-time position.
  • HMO coverage.
  • Annual leave.
  • 13th-month pay.
  • Government-mandated benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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