Bybit

Bybit operates as a cryptocurrency exchange, providing a platform for users to buy, sell, and trade Bitcoin, Ether, altcoins, and NFTs, while also offering access to spot and futures markets and secure coin staking.

Capital Markets

Financials

1K-5K (1500)

Founded 2018

13 open positions

Links

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Client Service Analyst - Livechat (Turish required)

1 hour, 12 minutes ago

Turkey

Full-time

Junior

Customer Support

Customer and Technical Support

Statistics

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Bybit

Capital Markets

1K-5K

Founded 2018

View All Jobs 13

Description

Assist clients with inquiries through live chat and email.
Deliver efficient, high-quality customer service experiences.
Maintain up-to-date knowledge of Bybit’s platform, products, and general market conditions.
Manage, resolve, and follow up on current and prospective client inquiries and complaints.
Translate customer needs into constructive feedback and appropriate solutions for management.
Monitor frontline operations and promptly escalate discrepancies or situational risks.
Identify improvements to team performance, work efficiency, and service processes.

Requirements

Bachelor’s degree in finance, economics, mathematics, or a related field, or at least a diploma in business administration or management.
Two to four years of customer service experience, preferably in live chat and email frontline operations.
Experience in a financial institution or fintech company is advantageous.
Strong numerical and statistical acumen.
Proficiency in written and spoken English and Turkish; Turkish reading and typing are mandatory.
Interest in developing a long-term career in fintech or cryptocurrency trading.
Self-driven team player with a positive, responsive approach to customer assistance.
Availability to work five-day shifts, including weekends and public holidays, across 8am–5pm, 4pm–1am, or 12am–9am schedules.

Benefits

Study Growth Fund supporting professional development and continuous learning.
Internal team-building events, workshops, and collaboration activities.
Opportunity to work with a diverse, international team.
Career advancement opportunities within a rapidly expanding global company.
Internal mobility opportunities to support long-term career development.

Interested in this position?

Apply directly on the company website

Apply Now

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