Accounts Receivable (Payment Collections Officer)

1 day, 15 hours ago
Full-time
Mid Level
Finance and Accounting
Virtual Assistance Services

Virtual Assistance Services

VirtualStaff365 is a Melbourne-based outsourcing specialist that helps Australian businesses source, hire, and retain virtual staff. They assist in improving operational efficiency, reducing staffing costs, and growing businesses by providing professio...

Professional Services
11-50
Founded 2016

Description

  • Monitor and manage the debtors report across multiple job types on a daily basis.
  • Review job statuses and customer notes to determine the appropriate follow-up actions.
  • Follow up on outstanding payments from customers via phone and email in a professional manner.
  • Chase payments at key billing milestones, including specific project claim stages.
  • Process credit card payments over the phone and handle inbound accounting enquiries.
  • Identify non-compliant or difficult payment situations and escalate them appropriately.
  • Follow up on expired maintenance agreements and send renewal communications to customers.
  • Send regular acceptance invoice reports to internal stakeholders twice weekly.
  • Maintain accurate payment status notes, collection records, and accounts receivable documentation.
  • Cross-check accounts receivable records against accounting software reports.
  • Attend weekly team meetings to discuss outstanding payment issues and collection strategies.
  • Liaise with internal installation, service, and electrical departments to resolve customer disputes.
  • Assist with ad-hoc accounts receivable administration tasks and customer communications.

Requirements

  • Proven experience in accounts receivable, debt recovery, or payment collections.
  • Excellent verbal English communication skills with confidence chasing payments by phone.
  • Strong intermediate written English skills for professional email correspondence.
  • Detail-oriented with excellent record-keeping and data verification habits.
  • Comfortable working independently and productively in a remote environment.
  • Previous experience working with Australian-based companies is preferred.
  • Familiarity with service-based accounting software systems is preferred.
  • Experience handling payment collections for trade, construction, or HVAC industries is preferred.

Benefits

  • Permanent remote work arrangement.
  • Australian company with a strong company culture.
  • Day shift aligned to Australian business hours.
  • Annual leave.
  • HMO coverage.
  • Christmas bonus equivalent to 1 month's wage (pro-rata).

Interested in this position?

Apply directly on the company website

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